This is the only true airport hotel at Liverpool. I had booked in to a nearby hotel that described itself as being at the airport, but when I arrived I found it was a ten minute walk with no shuttle bus. I really didn't fancy the prospect of dragging cases down the road at 5am in the snow and freezing temperatures!!! So, I immediately booked into the Hilton instead as the location is terrific. You can literally see Easyjet check in from the bedrooms!
The location is fantastic, as well as the decoration. It is clean and modern and the staff were very helpful.
There were three problems however;
1. There is a dinner menu available but all the meals are pre-cooked and microwaved to order. Why not put a proper chef on and make it better than this? We were in a mood to celebrate before our holiday and would have spent good money on a nice meal and bottle of champagne. Instead, I had the only veggie option and stayed awake all night due to the amount of cheese added.
2. I could hear noise in the corridors overnight - it's an airport hotel so this is inevitable as people check in and arrive at all hours, but there should be more effort made to remind people to be quiet or better seal the bottom of the doors.
3. A fluke I know, but the boiler broke and there was no hot water in the morning - the shower was freezing. To be fair, I received a full refund for the inconvenience without a quibble so again, great customer service.
I'd definitely stay here again due to the fantastic location and long stay car park which was almost next door.
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- Also Known As:
- Hampton By Hilton Liverpool/John Lennon Airport Hotel Liverpool