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“Well situated City centre hotel”
Review of Novotel Liverpool

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Novotel Liverpool
Ranked #36 of 100 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 12, 2013

Excellent situation for Liverpool's major attractions and very handy for Liverpool One and the Echo Arena. Nice quiet comfortable room and helpful attentive staff. We had a very good breakfast but otherwise didn't use the restaurant, there are lots of good restaurants nearby. Also has a pool which looked very nice but again we didn't have time to use it. Very handy facility for leaving your bags when you check out, free of charge. We will certainly stay here again. The only small gripe was there was no free Wi -Fi and the computers in the lobby were predominantly used by children.

Stayed: February 2013, traveled with friends
Thank Badger1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded February 23, 2013

Dear Stephen L,
Thank you for your feedback and I am pleased to read you enjoyed your stay. We are very popular with families during the school holidays so sorry you had to wait to use our I-macs in the lobby.
We hope to see you again on your next visit to Liverpool.
Kind Regards,
Matt Brett
Food and Beverage Manager

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1,505 - 1,511 of 2,475 reviews

Reviewed February 11, 2013

This is a lovely, stylish hotel. It is a shame that on our one and only visit for an early lunch, we were badly disappointed. We were the only ones dining in the bar restaurant as we were quite early. I ordered the sticky lemon chicken from the menu. It was as if we had been served the previous evening's left overs. The chicken was very tough and dry, The only taste of lemon came from the slice of lemon that I squeezed over it and there was no 'sticky' coating or glaze. The new potatoes were soggy and appeared re-heated but the green beans were acceptable. My husband's burger was good but the chips tasted as if they had been cooked in oil that had been used for several different flavours of cooking. Both meals were quite pricey, so we expected good quality.
No one came to ask us during the meal if everything was fine and when I told the waitress about the chicken when she came to clear away, she made no comment and did not return with any comments from the kitchen.
My intention was to return home and write a positive review of our lunch, what a shame that I was not able to. What concerns me is that there may be a 'back room' view that when the restaurant is not busy, guests can make do with sub-standard food and service.

  • Stayed: February 2013, traveled as a couple
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Thank retirementlady12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded February 23, 2013

Dear elviraH,
Thank you for your feedback however I was very disappointed to read your comments about the food for your lunch. The standard of our food and service is an area we usually pride ourselves on. If you have time I would be like to discuss this with you to have some more detail of your lunch. Please do call me on 0151 702 5100 if you have time. Thank you for your feedback.
Kind Regards,
Matt Brett
Food and Beverage Manager

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Reviewed February 8, 2013

really good hotel in great location tesco next door and great bars and resturants in the same road and all tourist attractions in easy walking distance.staff were polite and friendly with little noise

  • Stayed: February 2013, traveled as a couple
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1  Thank kazmac2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded February 23, 2013

Dear kazmac2001
Thank you for sharing your review, really pleased to see you enjoyed your stay.
Hope to welcome you again soon.
Kind Regards,
Matt Brett

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Reviewed February 5, 2013

Yet again the hotel looked after us very well. Check in was completed with no problems
Breakfast was excellent. Thank you to the Chef for the lovely poached egg and vegi sausages. £9.50 for parking overnight, good value.

  • Stayed: January 2013, traveled with family
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Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded February 23, 2013

Dear PaulB,
Thank you for your positive review, please we looked after you so well. See you again soon.
Kind Regards,
Matt Brett

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Reviewed February 5, 2013

We stayed here in January. Hotel is in the city centre, you can walk to main attractions. There is a Qpaking just next to Hotel and they give a discount voucher so it costs £9/24 hours. The hotel is clean, all staff was friendly and helpful. Good qaulity meals in a restaurant. Breakfast was good but not the best. We haven't had a chance to use a pool, so can't comment. The letdown is that a bar and a restaurant and literally just a few metres away from a front desk. Our room was a bit on a smaller side and there is no sink to wash your hands in the toilet. Overall we were happy with the hotel and if need to come to Liverpool would stay here again.

  • Stayed: January 2013, traveled with family
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Thank Katerina12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded February 23, 2013

Dear Katrina12,
Thank you for sharing your review and we hope to see you again soon.
Kind Regards,
Matt Brett

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Reviewed February 4, 2013

The Novotel is a good quality hotel in the centre of Liverpool. Rooms are large and clean. The bathroom is functional although the step into the bath can be rather tricky. The Hotel restaurant is typical of all Hotels, low quality and high prices. Liverpool offers many good alternatives.

Room Tip: Pay for an executive room
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  • Stayed: February 2013, traveled on business
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Thank AUKTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded February 16, 2013

Dear Auktourist,
Thank you for your positive Hotel review and we hope to welcome you back on your return.
Kind regards,
Matt Brett

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Reviewed February 4, 2013

  • Stayed: December 2012, traveled with family
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1  Thank EsmaW
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded February 16, 2013

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Additional Information about Novotel Liverpool

Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Liverpool
#10 Family Hotel in Liverpool
#15 Business Hotel in Liverpool
#16 Luxury Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range: $86 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool

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