This is a lovely, stylish hotel. It is a shame that on our one and only visit for an early lunch, we were badly disappointed. We were the only ones dining in the bar restaurant as we were quite early. I ordered the sticky lemon chicken from the menu. It was as if we had been served the previous evening's left overs. The chicken was very tough and dry, The only taste of lemon came from the slice of lemon that I squeezed over it and there was no 'sticky' coating or glaze. The new potatoes were soggy and appeared re-heated but the green beans were acceptable. My husband's burger was good but the chips tasted as if they had been cooked in oil that had been used for several different flavours of cooking. Both meals were quite pricey, so we expected good quality.
No one came to ask us during the meal if everything was fine and when I told the waitress about the chicken when she came to clear away, she made no comment and did not return with any comments from the kitchen.
My intention was to return home and write a positive review of our lunch, what a shame that I was not able to. What concerns me is that there may be a 'back room' view that when the restaurant is not busy, guests can make do with sub-standard food and service.
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- Also Known As:
- Novotel Liverpool Hotel Liverpool