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“Poor food in bar restaurant”
2 of 5 bubbles Review of Novotel Liverpool

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Novotel Liverpool
Ranked #32 of 99 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Chester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor food in bar restaurant”
2 of 5 bubbles Reviewed February 11, 2013

This is a lovely, stylish hotel. It is a shame that on our one and only visit for an early lunch, we were badly disappointed. We were the only ones dining in the bar restaurant as we were quite early. I ordered the sticky lemon chicken from the menu. It was as if we had been served the previous evening's left overs. The chicken was very tough and dry, The only taste of lemon came from the slice of lemon that I squeezed over it and there was no 'sticky' coating or glaze. The new potatoes were soggy and appeared re-heated but the green beans were acceptable. My husband's burger was good but the chips tasted as if they had been cooked in oil that had been used for several different flavours of cooking. Both meals were quite pricey, so we expected good quality.
No one came to ask us during the meal if everything was fine and when I told the waitress about the chicken when she came to clear away, she made no comment and did not return with any comments from the kitchen.
My intention was to return home and write a positive review of our lunch, what a shame that I was not able to. What concerns me is that there may be a 'back room' view that when the restaurant is not busy, guests can make do with sub-standard food and service.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank retirementlady12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, February 23, 2013
Dear elviraH,
Thank you for your feedback however I was very disappointed to read your comments about the food for your lunch. The standard of our food and service is an area we usually pride ourselves on. If you have time I would be like to discuss this with you to have some more detail of your lunch. Please do call me on 0151 702 5100 if you have time. Thank you for your feedback.
Kind Regards,
Matt Brett
Food and Beverage Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,223 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 8, 2013

really good hotel in great location tesco next door and great bars and resturants in the same road and all tourist attractions in easy walking distance.staff were polite and friendly with little noise

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kazmac2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, February 23, 2013
Dear kazmac2001
Thank you for sharing your review, really pleased to see you enjoyed your stay.
Hope to welcome you again soon.
Kind Regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Church Stretton, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

Yet again the hotel looked after us very well. Check in was completed with no problems
Breakfast was excellent. Thank you to the Chef for the lovely poached egg and vegi sausages. £9.50 for parking overnight, good value.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, February 23, 2013
Dear PaulB,
Thank you for your positive review, please we looked after you so well. See you again soon.
Kind Regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 5, 2013

We stayed here in January. Hotel is in the city centre, you can walk to main attractions. There is a Qpaking just next to Hotel and they give a discount voucher so it costs £9/24 hours. The hotel is clean, all staff was friendly and helpful. Good qaulity meals in a restaurant. Breakfast was good but not the best. We haven't had a chance to use a pool, so can't comment. The letdown is that a bar and a restaurant and literally just a few metres away from a front desk. Our room was a bit on a smaller side and there is no sink to wash your hands in the toilet. Overall we were happy with the hotel and if need to come to Liverpool would stay here again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katerina12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, February 23, 2013
Dear Katrina12,
Thank you for sharing your review and we hope to see you again soon.
Kind Regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
586 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 375 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

The Novotel is a good quality hotel in the centre of Liverpool. Rooms are large and clean. The bathroom is functional although the step into the bath can be rather tricky. The Hotel restaurant is typical of all Hotels, low quality and high prices. Liverpool offers many good alternatives.

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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AUKTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, February 16, 2013
Dear Auktourist,
Thank you for your positive Hotel review and we hope to welcome you back on your return.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
2 reviews
5 of 5 bubbles Reviewed February 4, 2013

stayed 2 nights at the Liverpool Novotel, had wonderful room we an excellent view. Friendly staff and nice bar and restaurant. Stayed here many time before and will be staying here again shortly. Qpark next door open 24/7. dont forget to ask for your disount card on the way out.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cricketer69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, February 16, 2013
Dear Cricerter69,
I am very pleased to read you enjoyed your stay with us while in Liverpool on business and thank you for you kind comments about our Food and Beverage Staff.
Hope to see you again soon.
Kind regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Liverpool

Property: Novotel Liverpool
Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
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Also Known As:
Novotel Liverpool Hotel Liverpool

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