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“Recent Stay”
Review of Novotel Liverpool

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Novotel Liverpool
Ranked #32 of 97 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Manchester, United Kingdom
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Recent Stay”
Reviewed November 9, 2012

Stayed at Novotel Liverpool over the October Half term, pleased with its central location, staff very friendly and helpful. Breakfast options good and pleasant surroundings. Car parking nearby and hotel give you a discount voucher to make it a little cheaper.
Hotel let themselves down by not setting room up for family of four but once staff notified it was sorted while we were out.

I would use this hotel again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 11, 2012
Dear Andrew,
I am pleased to read you enjoyed your recent stay with us. My sincere apologies that the room was not set correctly with the extra beds on arrival and thank you for your patience when our team corrected this for you once you had notified them.
We hope to welcome you back next time you are visiting Liverpool.
Kind Regards,
Matthew Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed November 8, 2012

The Hotel is in a great location, close to albert docks and the city center.
The staff are giving great service but Im a bit disapointed with the breakfast. A small restuarants creates a line to get a table. But when you are at your table the service is good and the food is good.

We stayed in the Suite and that one have all you need, but the pillows could have been better. But its not much to complain about.

For me this is a great 4-star hotel with all the convinience you need.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 11, 2012
Dear Reviewer,
Thank you for sharing your comments and I am pleased to see you enjoyed your stay and liked the facilities of our suite.
We hope to see you again soon,
Matthew Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 8, 2012 via mobile

What a pity .. beautiful hotel a few years ago when new, great location in city centre. Now its gone really scruffy, the carpet filthy, the curtains and walls stained. To be honest we enjoyed our stay (as Liverpool never disappoints) but this hotel is now seedy. Next time we will stay elsewhere.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexis1066999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 11, 2012
Dear Whitey,
I was very disappointed to read your comments about your room. If you could please call me at the Hotel on Tel: 0151 702 5100 so I can investigate your comments further and take the appropriate action.
Thank you for your feedback.
Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shropshire
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 7, 2012

Stayed for one night whilst attending a concert at the Philharmonic Hall.
nicely re-furbished room, quick check in and out,excellent breakfast,small pool but very clean, only two loungers though so if the hotel had been busy it would have been a problem.No parking at the hotel but available next door at a reduced price. All in all good value for money.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cruisersNewport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 7, 2012
Dear CruisersNewport,
I am very pleased you enjoyed your stay and we look forward to welcoming you back to the Hotel next time you are visiting Philharmonic Hall and Liverpool.
Kind regards,
Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wales, UK
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2012

I specifically searched for a family friendly hotel as we have young children. We were also looking for a hotel that was central to the city of Liverpool. Having read loads of favourable reviews about the Novotel, I chose it over other similar hotels in the city.
We weren't disappointed with our choice, and we thoroughly enjoyed our stay.

Positives:
* Brilliant location for the Albert Docks and City Centre, easy walking distance to both.
* Staff were extremely polite and helpful
* Breakfast was amazing
* Swimming Pool and facilities were lovely
* Comfortable beds and pillows
* Quiet, despite being in the City Centre.

Negatives:
* Bedroom was a bit stuffy and airless (Might be rectifiable by the a/c unit, but we couldn't figure it out)
* Kids corner could do with some more books and games.

I would definitely stay again at this Novotel, and would recommend to friends and family.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dafadgymreig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 7, 2012
Dear Dafadgymreig,
Thank you for leaving us such a positive and detailed review. I will look to purchase some additional books for the Kids corner as I understand during the school holidays we are extremely popular with families.
We hope we can welcome you and your family back to the Hotel next time you are visiting Liverpool.
Kind regards,
Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 5, 2012

We stayed here for 1 night. the hotel was a 5-10 min walk from Lime Street train station and is across the road from a large shopping complex (Liverpool One) which has a selection of shops, restaurants and cinemas. The room was clean and able to accommodate the 3 of us (2 adults and 1 child). Staff were friendly and helpful and the breakfast the next morning was very good. Service in the restauarant was a bit on the slow side but if you are not in a hurry then no problem. Overall a good value for money stay.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 7, 2012
Dear 3away,
Thank you for leaving us your review, I was very pleased to read your comments. I will share these with the team and look forward to welcoming you back next time you are visiting Liverpool.
Kind regards,
Matthew Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Liverpool

Property: Novotel Liverpool
Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool

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