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“Amazing stay xxx”

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Staycity Aparthotels Duke Street
Certificate of Excellence
Oxford, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Amazing stay xxx”
Reviewed June 24, 2013

As soon as we arrived the staff were helpful, friendly and very professional. Nothing was too much trouble they helped us with everything and gave us tips on nights out and were the best places to eat were. The apartment was so clean, tidy, the bed was huge and so comfortable. The shower was amazing, massive too with a big bath. I have to say it was the best place i have stayed in for many years. I would recommend it highly to you all. xxx

Room Tip: Get a balcony, we had level 5 and you could see all the beautiful lights at night, stunning view
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Stayliverpool, General Manager at Staycity Aparthotels Duke Street, responded to this review, June 25, 2013
Dear Reviewer,

Thank you so much for posting your feedback. I was delighted to read that you really enjoyed your stay and that you found both the staff and the apartments really good.

Its always a real pleasure to get such positive feedback, it gives us all here such a real lift and we are all delighted that you and your friends had a fantastic stay with us!

We here at Staycity really hope to see you in Liverpool again very soon!!!

Regards

Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
1 review
Reviewed June 9, 2013

I came here with four other friends to celebrate numerous occasions, however even though we didn't spend an awful lot of time in the rooms I am DISGUSTED with how dirty the apartment was. There was dust all around the apartment and obviously the cleaners had been too lazy to clean the floors so just sweeped everything underneath the beds. With having an additional guest we required a sofa bed which was in the lounge however when bringing the bed out it was clear that the sofas had not been cleaned and crumbs were on the bed. There was also alot of noise however this was not an issue to us however if you want to enjoy your sleep and think you are secure in your apartment without a rowdy drunk person banging on your apartment door I do not recommend that you stay here.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmalde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Stayliverpool, General Manager at Staycity Aparthotels Duke Street, responded to this review, June 24, 2013
Dear Reviewer,

Thank you for posting your feedback on our apartments. I was disturbed to read that you found the apartment not to be cleaned properly? It is a shame that it appears we let you down on standards and this is a real concern for us. I am not sure if you managed to report the issues raised during your stay as I am sure that these issues could of been quickly rectified.

It is important that we get feedback on guest stays, but even more important that you inform us of any shortfall in standards, particularly with cleanliness as there is no excuse for poor housekeeping standards.

I am sorry that you have felt the need to complain on this occasion, and I would be delighted to discuss the issues raised directly with you should you find the time to contact me.

Once again your feedback is valuable as it allows us to take direct action, to try and resolve issues that affect our guests stay. I do hope that you can contact me and that your opinion of our apartments has not been permanently marred.

Kind Regards

Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 26, 2013 via mobile

We stayed in the 7 bed penthouse. The room was fantastic for. Hen party. We were lucky to have stunning weather and we could filter onto the balcony. We had superb views of Liverpool and the docks. We had a pamper party in the room for 20 people and a butler in the buff. The room accommodated the party brilliantly.

We also booked 2 of the 6 bed rooms which were also fantastic value for money.

Our coach was picking us up at 1 we were able to do a late checkout for an extra £10 an hour.

I'd highly recommend these apartments to any hen party. All the bars are close by in walking distance.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LubyLou81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Stayliverpool, General Manager at Staycity Aparthotels Duke Street, responded to this review, May 27, 2013
Dear Reviewer,

I was absolutely delighted to read your review this morning, as its always a pleasure to know when someone has had a great time. I have just been talking about your review with some of the team and they remembered your group and commented on how nice you all where and that you all seemed to be having a great time.

Thanks so much for recommending our apartments and I do hope that we will see you here in Liverpool again very soon!!!

Regards

Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, England, United Kingdom
1 review
Reviewed May 9, 2013

Excellent accommodation in the heart of Liverpool. Close to shops, restaurants, bars. Perfect. Shame we only had an overnight stay, but it was so great having the freedom of an apartment with a lovely lounge, kitchen and dining space as well as a spacious bedroom and bathroom.
We like to have the freedom to enjoy our own breakfast as and when we like in the well appointed kitchen, and to be able to chill out in the lounge at night in front of the tv or spread out our business papers and work at the table. Free Wi-Fi makes a business trip so easy.
Really good value for money. I will now always look for apartment accommodation as opposed to hotels.
Highly recommended for value, comfort, security & location.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Von B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Stayliverpool, General Manager at Staycity Aparthotels Duke Street, responded to this review, May 10, 2013
Dear Reviewer,

Many thanks for taking both the time and trouble to write your review. We where all delighted to read such a lovely review and all the team have commented on your kind words.

Its really important to receive feedback both good and bad, positive feedback is just as important as gives the team a real boost and makes their hard work worth while, so thank you so much.

Regards

Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Sunlight
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 8, 2013

Staying in these apartments is in the heart of the tourist area, close to the River Mersey front and the Albert dock and the large Ferris Wheel which is in front of the Echo Arena, We were there for the Professional Darts Match, but just around the corner is the main Liverpool shopping centre, loads of fine eating places and shoppers paradise. We are a darts team from local leagues in Germany and it was the professional darts we came to see at the Echo Arena. Our leader is English, but, resides with family in Germany, We went and visited his parents in Port Sunlight Village the home of Lever Brothers Soaps, it`s so easy to get to on the underground train also just around the corner from the apartments. What a wonderful place, The jewel in the Merseyside Crown, Also the "Ferry Cross The Mersey" everyone Knows from the Beatles song.

Room Tip: Higher floors can look out over Liverpool and tend to be quieter
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gordon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Stayliverpool, General Manager at Staycity Aparthotels Duke Street, responded to this review, May 10, 2013
Dear Reviewer,

Thanks for taking the time and the trouble to post your feedback. It was an absolute pleasure to read such a positive review which has been debated by the team here and given them all a mssive boost!

Such feedback is so important, and yours has really helped us feel valued and proud of our efforts. Most of all we hope to welcome you back very soon!

Regards

Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tyrone
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2013

my sister booked the appartments for my hen party I was abit nervous about staying in the appartments esp in a city centre but security was great, it was just like a hotel! The room were really spacious there were plenty of en suites and bathrooms all of which were shining clean, kitchen was modern and big cooking utensils were clean and there were dishwasher tablets, sugar, staff were friendly, a bit of noise at night but expected that with being in the city center, epuld defo stay again and recommend!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank umbrella_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Stayliverpool, General Manager at Staycity Aparthotels Duke Street, responded to this review, May 10, 2013
Dear Reviewer,

Thank you so much for your fantastic review, your comments about our apartments where a real pleasure to read and give the team here real boost so thank you.

We here are so pleased that you had a good time and we look forward to welcoming you back very soon!

Kind Regards

Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 7, 2013

10 of us stayed here for a hen weekend, very nice apartments would definitely stay again and recommend, close to all shops, bars and nightlife. only downside would be the £250 deposit but you are told about this when you book and the rubbish was left in the hall way the whole weekend we were there. overall a fantastic weekend had by all.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lsaustin140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Stayliverpool, General Manager at Staycity Aparthotels Duke Street, responded to this review, May 8, 2013
Dear Reviewer,

Thank you for taking both the time and the trouble to write your review. It was a real pleasure to read that you had a good time, but I have noted your comments about the rubbish left on the corridor. Again with the security deposit, it is regretable that we have to take one, but we have no choice as some people are not as respectuful as others when using our apartments.

Overall I am really pleased that you had a good time, and I do hope that you will all be back very soon!

Regards

Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staycity Aparthotels Duke Street

Property: Staycity Aparthotels Duke Street
Address: 37-41 Duke Street, Liverpool L1 5AP, England
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2 of 104 Specialty Lodging in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Staycity Aparthotels Duke Street 4*
Number of rooms: 64
Official Description (provided by the hotel):
56 Serviced apartments at Lever Court, located in the city centre, right next door to the Liverpool ONE development. Finished to a very high standard, all apartments come complete with FREE Wi-Fi access, flatscreen TV, free view and Sky Sports Channels and fully-equipped kitchens with dishwasher, washer/dryer, oven, microwave and fridge freezer. 24 Hour Reception and Car Parking facilities are also available. A selection of apartments also have balconies, en-suite bathrooms, air-conditioning and panoramic views across Liverpool's distinctive skyline and famous waterfront. Finished off with its own private Courtyard and superb service, offering an ideal base for both the business and leisure traveler alike. ... more   less 
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Also Known As:
Lever Court Apartments By Stayliverpool Hotel Liverpool

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