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“Excellent hotel!”

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Staybridge Suites Liverpool
Ranked #3 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed June 12, 2012

I have stayed at this hotel four times when visiting Liverpool.

It is located on Albert dock close to bars and restaurants, the echo arena and just across the road from Liverpool one shopping centre.

Staff are very friendly and helpful, giving directions to bars and other places and even ordering pizza for us after a night out!

Breakfast is good, not a great deal of 'English breakfast' choice but continental selection is very good. And the coffee machine is available to use all day, along with free cookies in reception.

Rooms are spacious and clean, never had any faults during any stays here.

  • Stayed: July 2011, traveled as a couple
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2  Thank RebeccaH87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,378 - 1,384 of 1,875 reviews

Reviewed May 28, 2012

First time here and very impressed. Friendly helpful staff on arrival and carpark next door. Nice quiet room with comfy bed. Will defiantly return.

  • Stayed: May 2012
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3  Thank carbonbike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2012

On arrival at 9am on a friday, we were told we couldnt check in until 3pm so we left our luggage in a store room and went off around town. Came back at 3pm and we were very impressed with the apartment we were given. One bedroom was large, beautifully decorated & was just wonderful!!! Stated there was complimentary wifi in rooms but this didnt work in both mines or our friends room. Staff were very helpful and friendly advising us on places to eat out and bars to visit. Everything was fantastic UNTIL - we were out shopping on the saturday afternoon when my friend went to the cash machine and realized there was £750 short!! We called the bank, they told us to call the hotel and they gave us another number to ring. Called this number and they said this was a holding fee for both rooms and would be deposited back into her account upon checking out ( we were not made aware this would happen and we had stated when checking in we would be paying cash and were told that was not a problem, we would just have to pay it when checking out on the sunday morning). Luckily we all had enough money with us to be able to go about doing what we had planned!! Then checking out on Sunday morning at 6.15am to catch a flight back home, receptionist had stated they couldnt find our reservation sheet we had gave when checking in. Of course they tried to tell us our stay would have been £465 per couple per room for 2 nights!!! This was really £325 per couple for 2 nights!!! ( At £465 for 2 nights, I would have stayed in the Hilton across the road) Would not call us a taxi unless we paid the money!!! Told receptionist we didnt have any other money apart from the cash we had kept for the payment!! Luckily I had a copy of our sheet with the reservation number and the amount that had to be paid, still would not believe us that was the price!! Told us they would be taking the extra money from my friends bank account!! When returned home I had forwarded the email I had recieved when my friend booked the hotel and they agreed that they wouldnt be taking the extra money from her account. Other than these problems the facilities were great!!! Just ensure there is more than enough money in the account the trip was booked with or you will be left penniless until you are checking out!!!!

  • Stayed: March 2012, traveled as a couple
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4  Thank cecemc_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded May 24, 2012

The team and I are extremely grateful for your review.

There are a lot of points on your review that are brand related. We are indeed a limited service hotel and our core business is extended stay corporate travellers. As an extended stay hotel, all our rates are excluding VAT which has caused the confusion. On check in we will always take a pre authorisation which will hold the money in your account during your stay. If you would like to discuss this further please contact me direct at the hotel.

We are happy that you enjoyed the city and your stay at our hotel, I hope this hasnt put you off in returning to Liverpool again.

Kind Regards

Kirsten Jones
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2012

My wife and I stayed for four nights of our vacation to England.
The staff was wonderful and especially front desk Danielle!
She is a big Liverpool football fan like myself, and I really enjoyed chatting with her about our team. The warm and hospitable approach both Danielle and Lucy displayed was outstanding. We loved the central location of this hotel and the staff and services.
Try the Pumphouse for some great pub food and all the Museums within walking distance.

Highly recommend people going there for all things Liverpool, we were impressed!

Ron Patel

  • Stayed: May 2012, traveled with family
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2  Thank LiverpoolYNWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded May 24, 2012

WOW Thank you so much for taking the time to post feedback, we really do appreciate it.

We are so happy that you enjoyed our city I will ensure that both Danielle & Lucy is rewarded for delivering great customer service - They will be delighted.

We will look forward to welcoming you back to Liverpool & Staybridge Suites in the future!!

Kind Regards
Kirsten Jones
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2012

This concept of accomadation is a revelation, not a room but a mini suite consisting of a kitchenette with hob,micro/convential oven kettle and fridge. Basically its an option for those who spend a lot of time away from home and are sick of spending thier expenses on steak,burgers and currys every night.
The welcome at reception is really friendly and makes you feel part of a community, the way you have to slot your key card in the lift to go up is reassuring and the 32"LCD tv (which you can connect to with your Pc) and the free broadband/cabled internet means you have the conection home whenever you want, at no extra cost.
The sleep is superb due to the position on the river with no major roads nearby.
The Breakfast is really good it changes day to day - you either get scrambled eggs or Omelette's Bacon or sausage,Beans or Tomatos and hashbrowns as well as serveral choices of cereal,fruits,cheeses and meats. oh and toast jams/honeys.
If there is a down side its the parking - although the best deal is to park in the multi storey next door and get a hotel vouchor each day from reception it saves you £2.50 a day (charge is £7.50 normally£10 a night) I stay here whenever Im in the north west.

Room Tip: The disabled room are twice the size and have a huge bath rather than a shower
See more room tips
  • Stayed: May 2012, traveled on business
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Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded May 24, 2012

Thank you so much for taking the time to post feedback, we really do appreciate it.

We are so happy that you enjoyed our hotel and city.

Hope to welcome you back to Liverpool and Staybridge soon.

Kind Regards
Kirsten Jones
Guest service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2012

this hotel is great, we booked a 1 bed appartment, the view was amazing, space was great, people were friendly, places to eat on your doorstep, you have to try east is east the food was amazing (we were seating next to steven gerrard and alex curran), you get a lovely rose at the end of your meal, i would come back to this hotel, i have told all my friends and family

Room Tip: we stayed in room 261 had fab views
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  • Stayed: May 2012, traveled as a couple
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1  Thank aishCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

First time in Liverpool and really enjoyed our stay. The hotel was in a good location near to everything but not too noisy. Our room overlooked the wharf and was spacious, clean and comfortable.

  • Stayed: May 2012, traveled as a couple
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1  Thank alison m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Liverpool

Address: 21 Keel Wharf, Liverpool L3 4FN, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Liverpool
#1 Romantic Hotel in Liverpool
#2 Business Hotel in Liverpool
#3 Family Hotel in Liverpool
Price Range: $97 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Staybridge Suites Liverpool 4*
Number of rooms: 132
Official Description (provided by the hotel):
Staybridge Suites is an all-suite, non-smoking, extended-stay hotel that caters to guests looking for just one night, one week or longer. Whether relocating to the area, on a project, in training, or in need of a Serviced Apartment Staybridge Suites Liverpool is the ideal place to stay for temporary housing. Staybridge Suites, Liverpool is located on the famous Kings Waterfront, opposite the ECHO Arena, BT Convention Centre and Albert Docks, the largest collection of Grade 1 listed buildings in the UK, also home to The Beatles Story, Tate Liverpool and Maritime Museum. To compliment this, just a 10 minute walk is the newly opened Liverpool One boasting 42 acres of shopping and leisure. Staybridge Suites offer 2 types of suites: Studio and One-Bedroom, Most Suites have a River View. All suites are furnished; containing a fully equipped kitchen, living room area, work space, FLAT SCREEN TV with cable/movies, and FREE Wi-Fi Internet. Hotel amenities include 24-hr service, complimentary breakfast and evening receptions (Mon-Thurs), newspaper, business center, fitness room, Priority Club Rewards and free guest laundry. ... more   less 
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Also Known As:
Staybridge Hotel Liverpool
Liverpool Staybridge Suites

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