We booked these apartments for our friends birthday for 2 nights 3rd and 4th of Feb 2013. We paid £196 for both nights. We booked the room through bookings.com with no problems, the email confirmation stated that we would need to give a £250 deposit which was reasonable. So on the day of the check in I called to confirm the location and ask what we would need to bring eg photo id, and the receptionist mentions to bring the £1000 deposit! I mean who just has £1000 lying around on a saturday - couldnt even go to the bank! The receptionist was very rude - saying base had emailed us the day before saying that the deposit had gone to £1000. We did not receive that email before checkin. The receptionist stated her manager was at a funeral and there was nothing she could do and she couldnt even refund us our money we paid for the room so we could go elsewhere! After numerous phone calls the receptionist lowered it to 350. We turned up at the hotel with 250 on a credit card and eventually persuaded them to lower it to 250 (by the manager who was supposed to be at a funeral) the receptionist still had an attitude. Upon checkin they issue a list of rules and fines that they take out of your deposit or charge you for. If you make a noise after 11pm you get fined £100 per complaint. If you take anyone into the room it is £100 per person.
We were terrified of getting fined and after the earlier experience just totally ruined the stay. The apartment itself was fab no complaints. Overall I would not recommend these apartments and will never be staying here again! There are so many better places to stay in Liverpool!
- Official Description (provided by the hotel):
- In the vibrant Ropewalks district of Liverpool City Center Hudson Gardens is a modern residential apartment block suitable for all – couples, families or business guests. We offer a number of serviced apartments in this block, each contains one, two or three double-bedrooms, and some of the apartments have the facility of a sofa-bed to accommodate extra people. All of our 20 apartments are fully-furnished and decorated to have that home-from-home feel about them that everyone wants when they are travelling. Each apartment has an open-plan living and kitchen area where you can cook, eat and relax on the sofa in front of the television; whilst the bathroom and en-suite come with towels provided, along with complementary toiletries. If you want to treat yourself to a meal, then you’ll find such a wide variety of restaurants within easy walking distance that you won’t have to go far to find one to suit your taste. Or if it’s a shopping trip you’re looking for then you’ll find the world-famous Liverpool ONE shopping centre is just a short walk away from the apartments, along with all the boutiques and high-street stores that have been based in Liverpool for years and years! The Cathedrals, Museums, Art Galleries and Theatres of Liverpool can all be found after a short walk, and Anfield and Goodison Park football grounds are just a short drive away. The Echo Arena is a short distance from the apartments, and plays host to sports, theatre and music events throughout the year, whilst nearby The Albert Dock is the home of The Beatles Story, The TATE Gallery, and other places of interest. If you are looking for good self-catered accommodation then look no further… BASE Serviced Apartments is the real alternative to hotel living! ... more less
- Reservation Options:
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- Also Known As:
- Base Serviced Apartments Hudson - Gardens Hotel Liverpool