We booked for my daughter's birthday lunch at the Swan Holme thinking that by 2pm the lunchtime rush would be over and we could enjoy a leisurely meal. Wrong! On Sunday the service was extremely slow, (I waited half an hour for the first drinks to be brought to the table), the starters arrived after another half hour, but after that nothing until I managed to find a waitress and ask why we were not being served. The roast dinners were delayed by over an hour and when they arrived were either tepid or cold,(we had to send the roast chicken dinner back because it was too cold to eat), vegetables were either overcooked or uncooked and by the time we had managed to obtain our main courses and eat what we could of them we had spent over three (3) hours in there. That was not leisurely, just slovenly service. They offered us free drinks but we already had wine and drinks and just wanted food. The waiting staff blamed the kitchen staff but they had also been hard to catch to ask why we were being ignored. Other couples came in, ate their meals and left while we tried to be noticed. I am saddened by the decline in standards of what used to be a great place to eat. Will not be going back unless there is a major change in their service neither will I be recommending it. Also, I am out of pocket as I feel I have to fund another meal for my daughter to make up for the disappointing meal.
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