My wife and I went for lunch on 5th November.Both of us had soup for starters.Just warm enough.Roll was obviously heated in microwave and was very very gooey.Wife ordered the Chicken Tikka Massala Kebab and I the Gammon for mains.Both meals when they came came arrived on COLD PLATES.You do NOT serve hot food on COLD plates,especially PEAS.The kebab was cold as were my peas and my plate was swimming in oil/food juice.My gammon looked like it had been only cooked on ONE side and was rapidly losing heat and me my appetite.My wife returned her food to the bar for it to be relaced,NOT RE HEATED.It was replaced eventually but by the time it was returned my food had lost it's heat and my appetite had gone.My wife's kebab had about 5/6 pieces of chicken in it but was not very appetising and the remainder of the meal left unfinished.
The young lady waitress noticed we had left most of our meals on our plates and enquired as to why.We told her why !!!!!!. She apologised and asked us if we required anything further.We declined and left the premises.
I have written letters of complaint to the C and A Manager AND Greene King Customer Services.
I have received a telephone call from the lady pub manager offering an apology(I think it was meant to be an apology) and a free voucher towards my next visit.But I have not received anything in writing (other than the voucher) from her as to why my meals were atrocious and what remedial action she is/has taken.I WILL NOT BE USING THE FREE VOUCHERS.
I have not had any response from Greene King Customer Services and they received my letter on the 9th November.I would appear to take 7/10 WORKING DAYS for them to respond.What a way to run a business that needs paying customers to survive.
We went to the crown and Arrows hoping to have and enjoyable meal.What we got was absolute rubbish,disgracefully presented and my wife was 'ill' later when we got home.
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