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“Noisy stay but wonderful service”

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DoubleTree by Hilton Lincoln
Ranked #5 of 14 Hotels in Lincoln
Certificate of Excellence
Northampton, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Noisy stay but wonderful service”
4 of 5 bubbles Reviewed November 14, 2013 via mobile

This was our sixth visit to this hotel, which we love due to the great food and friendly service.

We stayed in room 402 which is a king suite with separate lounge area and beautiful views. The room was nicely decorated, spacious and very clean. The only down fall was that its directly below the bar. Due to this we had hardly any sleep due to a loud thundering noise coming from above.
We did complain to reception who sent the manger straight up to try and resolve the situation. However it typically didn't sound whilst we were in his company.

During our stay we used room service for both breakfast and dinner, which were both delicious as usual.

Check out and check in was a breeze and once we'd explained our lack of sleep the receptionist kindly adjusted our bill to compensate us.

This is the only let down we've ever experienced with this hotel and it definitely won't put us off returning. However we would ask for a lower floor in future.

Mr and mrs Dickens

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Street_Dickens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,686 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (283)
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English first
Launceston, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed November 12, 2013

I'll start by saying that I rarely sleep well in a hotel but this stay had it's own problems, which I will go into later.

I stayed here on a Friday for one night on business. I arrived at about 6pm and the hotel car park was full. However, for £10, the option to use the Highway Agency car park a few steps away was used and no hassle at all. The hotel itself is situated on a wharf near the city centre. Actually, the location is brilliant. Everything seemed close by.Check in was quick and efficient and I was allocated room 403, on the 4th floor. Remember that room number!

The room itself was very functional and actually quite smart. Usual hotel chain extra's were available, in room safe, iron and board and tea making facilities. My view was from the side looking at the Holiday Inn and the wharf. the aircon was superb. Nice and cold, one of the best in any hotel I have used. I didn't use the gym so can't comment on that.

The restaurant and bar are situated on the fifth floor. The bar seemed quite busy with cocktails being the main drink on offer. The restaurant is next door and I had a very good meal. To start with, I had Pork Loin and then the Hake, both beautifully cooked. Service was efficient if not a bit sterile. Anyway, I then went to a real ale pub just around the corner, returning to the hotel at about 11.30pm. It was then I worked out that my room was directly below the bar. I could hear banging around going on, not overly loud but a noise I could hear. Having the tv on drowned that out and off to sleep I went. At 5AM I woke up to banging around in the bar above. Obviously cleaning up but this didn't stop until about 6AM. Not the early morning wake up I wanted.

Breakfast was very good. It was buffet style and the scrambled eggs were delicious. Check out was again quick and easy.

I would definitely recommend this hotel on the proviso that you don't stay on the fourth floor and if given room 403, get it changed straight away. This let the whole experience down for me and the only reason I can't award 5 stars.

Room Tip: Not room 403!
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beaudog96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, November 12, 2013
Thank you for taking the time to feedback on your recent stay.

I was really pleased with your general review and it was good to read that you had a good overall stay.

This issues with you room noise will be looked into and actioned, as this is clearly the cleaners starting work in the morning and moving furniture around to clean. I will speak directly with our Housekeeping team to share this review and we need to change the way we do things to ensure we avoid these kinds of issues in the future.

Thank you once again and I hope that we can get 5 Stars on our your next visit.

Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

Stayed for two nights. Location great - on the waterfront. Variety of restuarants on the doorstep. Hotel staff very friendly. Warm cookie on arrival. Vibrant bar - Electric Bar. The breakfast had a really good choice from fruit to cereal, pastries and cooked full english. We did not eat at the hotel but I know it gets really good reviews and it was always busy.

Room Tip: There are rooms at the front of the hotel with balcony but I presume they are the Suites. Our room...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, November 12, 2013
Great to read your review, it is much appreciated and goes along way in helping the teams drive to be the best they can.

Hopefully you will take the opportunity to Eat in our Restaurant on your next visit which as you say has some excellent reviews.

We hope to welcome you back soon.

Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Repton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 10, 2013

We were recommended the Hilton DoubleTree and having previously lived in Lincoln for 10 years we thought that booking a room overlooking the Brayford Pool would be fun. There is a small car park under the hotel which we managed to park in. We decided to eat at the hotel, with friends and have cocktails in the Electric Bar before dining at the hotel restaurant. We were surprised how popular the bar was and even the restaurant was fully booked and afterwards we realised why, the quality was excellent as was service and value for money. I would thoroughly recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, November 12, 2013
Thank you so much for your recommendations.

I was really pleased to read that you enjoyed your visit and had an excellent meal in our Restaurant. You feedback has been passed to our team and we look forward to welcoming you back in the near future.

Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, Wales
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

A friendly, very well maintained hotel. Staff were very helpful. Rooms were clean and well resourced in terms of facilities. Hotel is in an excellent location on the water front with many restaurants near by. City centre is also only a 10 minute walk away though this involves walking through a few narrow, dark alleys. Only negative is that all rooms have adjoining doors which do little to keep the sound of the people in the room next door out.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank DaffyTaffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, November 12, 2013
Thank you for your great feedback.

I was so pleased to read that you enjoyed our hotel, but wanted to note that we only have a small number of bedrooms with interconnecting doors at the hotel, not all of them as you stated in your review.

These room tend to be used by families so the children are in one room and the adults in the other.

Thank you once again for your kind review.

Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochdale, England, United Kingdom
Level Contributor
75 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed November 6, 2013

The whole experience of staying at the hotel was enjoyable. Well situated for the city centre and not too far, if you can manage, Steep Hill, to the cathedral & castle area. The cocktail bar on floor 6 was also good and as we stayed on a Thursday p.m. the cocktails were two for £8! Couldn't resist and indulged in one or two.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mary13121953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria
Level Contributor
320 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

We stayed here for one night but wished we had booked for longer as we really enjoyed it. On arrival the staff couldn't have been more helpful, the room was lovely and the setting was picturesque,I think we will book to come back in the summer as the location was lovely. We had breakfast which couldn't be faulted at all,we have stayed in several Hilton hotels all over the country and this is the 2nd time in a double trees and we would definitely recommend this one in Lincoln and will return.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, November 12, 2013
Thank you so much for your great feedback, we really appreciate your comments and hope that you will come back in the summer and spend some more time in this fantastic city as it has so much to offer.

You comments have been shared with the team and we look forward to welcoming you to the hotel in the near future.

Regards

Philip Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Lincoln

Property: DoubleTree by Hilton Lincoln
Address: Doubletree By Hilton Brayford Wharf North, Lincoln LN1 1YW, England
Phone Number:
Location: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Lincoln
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Lincoln 4*
Number of rooms: 115
Official Description (provided by the hotel):
The DoubleTree by Hilton Lincoln is a contemporary, upscale hotel situated in the heart of the city. Commanding unrivalled views, the hotel boasts a stunning rooftop restaurant, the Electric Bar, as well as a ballroom, all overlooking the stunning Cathedral skyline or waterfront skyline. All designed with elegance and opulence in mind. In addition a stunning panoramic lift at the front of the building is a spectacular feature. The hotel features 115 rooms, including eight suites with stunning views of the either the Cathedral skyline or the waterfront. All our contemporary rooms offer complimentary WiFi, flat screen LED TV's, and luxurious Sweet Dreams® bedding. The hotel is one of the city’s most unique and contemporary buildings exuding luxury and style.The restaurant will offer fine-dining in incredible surroundings whilst the Electric bar will offer a fresh alternative to the city’s nightlife. A contemporary bar with a retro edge it will be the perfect place for relaxation, recreation or business. ... more   less 
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