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“Christmas won't be Christmas without good Self Catering”
Review of Bail House & Mews

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Bail House & Mews
Ranked #18 of 51 Lincoln B&B and Inns
Certificate of Excellence
Reviewed December 9, 2012

Although the period self catering property accommodates 8 people for sleeping, the facilities provided are totally inadequate for self catering for that number. We had booked it for a family christmas for 7 adults but fortunately viewed it and found that there is seating for 4 at the dining table and for 4 in the living room. Although the hotel lounge is available for use, access in across an uneven, poorly lit courtyard, unsuitable for those not sure footed. Cooking utensils are inadequate. There is only one loo and a separate shower over a small bath. Photos taken with a blackberry and are poor quality.

We cancelled our booking.

  • Stayed: December 2012, traveled with family
    • Service
1  Thank Lady-on-Business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar T, Manager at Bail House & Mews, responded to this reviewResponded December 19, 2012

I'm sorry to hear that you found the accommodation booked unsatisfactory. Our self-catering properties are not usually equipped for something as elaborate as a Christmas dinner, but we do every year ensure, that should we have any bookings over the festive period, the kitchens are prepared for the guests requirements.

Since your visit to view the property before your booking, we have taken on board your comments regarding the illumination of the patio as well as increased seating, with a new dining room table. Unfortunately, the nature of the property you booked means seating in the lounge area is limited, but as you state our spacious lounge in the hotel is always available for guests to relax in and take advantage of our complimentary teas and coffees; as well as plentifully stocked honesty bar.

Once again, we are sorry you chose to cancel your booking despite the alternatives offered, though we do understand that the makeup of your party made the other options available untenable. We do hope you will return to Lincoln in the future and book with us.

Kindest Regards

Cesar Teixeira
Manager
Bail House & Mews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 - 449 of 559 reviews

Reviewed December 7, 2012

Super friendly, caring, efficient staff. Lovely room with nice amenities. Delicious breakfast. Fantastic central location - right in the heart of Lincoln. We were able to bring our dogs, which was a huge bonus.

  • Stayed: December 2012, traveled with family
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Thank Lynda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar T, Manager at Bail House & Mews, responded to this reviewResponded December 19, 2012

Thank you for such a delightful review. We are very happy to hear you enjoyed your stay with us and that you found our staff and facilities welcoming and enjoyable. We will be sure to pass on your lovely comments to our tearooms staff who I’m sure with be very pleased. We hope you will come and visit us again should you decide to return to Lincoln.

Kindest Regards

Cesar Teixeira
Manager
Bail House & Mews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2012

My sister and i stayed here for one night and had never been to lincoln before. We thought it was a nice set up and the staff were lovely and friendly. Our room was comfortable and clean. We didnt eat here but the menu looked nice. We'd definatly stay here again.

  • Stayed: November 2012, traveled with family
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Thank Ruby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar T, Manager at Bail House & Mews, responded to this reviewResponded November 26, 2012

Thank you for your lovely comments regarding your recent stay with us. We are very pleased to hear you enjoyed your visit and that our staff left a positive impression. We hope to welcome you back to the Bail House & Mews in the near future.

Kindest Regards

Cesar Teixeira
Manager
Bail House & Mews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2012

To start off with the positives first the breakfast was nice the location is also very good and one of the staff was polite. The rest where very rude. The hotel is overpriced and the room we where allocated had no bathroom and toilet in the room. They where a walk down the public corridor. I found this very inconvenient and this did not match the price. The room at the front of the hotel is noisy also. I joined trip advisor to leave this review

  • Stayed: August 2012, traveled with friends
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1  Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar T, Manager at Bail House & Mews, responded to this reviewResponded November 18, 2012

I am very sorry to hear that on this occasion your stay did not meet your expectations. First of all allow me to apologise for any staff issues you encountered during your stay with us, rest assured measures have been taken to ensure yours is an experience that will not be repeated.

Due to the historic nature and layout of the building our ground floor four poster rooms do not lend themselves to having their own private bathrooms. While we understand this arrangement does not suit all, this information is communicated clearly to all guests upon booking, through our booking websites and in our booking confirmations.

The Bailgate is a popular area for tourists to visit, particularly in the summer months. For this reason it can get a little noisy during the evening with revellers enjoying the fantastic array of independent pubs and restaurants. We hope this did not affect your stay with us too much; we do have a variety of fabulous rooms located at the rear of the hotel overlooking the gardens which we would be more than happy to recommend to you should you be returning to Lincoln.
Once again we apologise for an imperfect stay and hope that you will give us the chance to redeem ourselves in the future should you return to Lincoln.

Kindest Regards

Cesar Teixeira
Manager
Bail House & Mews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012 via mobile

Wonderful hotel in the most lovely tucked away location, we have stayed numerous times its always our first choice, the four poster rooms are gorgeous, the staff are so friendly and can't do enough for you. The hotel is right in the middle of the lovely old part of Lincoln and is a perfect place to stay, can't recommend it enough!

  • Stayed: December 2011
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Thank 2goldfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar T, Manager at Bail House & Mews, responded to this reviewResponded November 12, 2012

Thank you for your recommendation and for leaving such a delightful review. We are very glad to hear our staff left such a positive impression and that you enjoyed your stay with us in one of our beautiful four poster rooms. We believe regular guests like yourselves are our greatest achievement and we look forward to welcoming you back to the Bail House for another stay.

Kindest Regards

Cesar Teixeira
Manager
Bail House & Mews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

We stayed for one night in the self-catering cottages at the back of the hotel. The public areas of the hotel itself were welcoming and comfortable, with a large lounge area for guests and an honesty bar for drinks and snacks. The cottages had two double bedrooms, one bathroom and a sitting/dining area with a kitchen included. The place was fine for a night away, it was comfortable and had everything we needed, although the bathroom is probably due an update, and the shared area is a little cramped for four adults, which might be an issue if you were staying longer than a couple of nights. Some of the cleaning could have been a bit more thorough, but it wasn't too bad. I would recommend this hotel for a weekend break in Lincoln as the location is excellent and it is fairly good value (but not a bargain). The staff were also really friendly. I would be interested to try the main hotel, rather than the cottages next time. The only other thing to mention is that even though there is a car park as part of the hotel, you are charged to park in it (around £8 a day). Not a big deal, but worth bearing in mind if you’re staying a few days.

  • Stayed: October 2012, traveled with friends
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1  Thank LKBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar T, Manager at Bail House & Mews, responded to this reviewResponded November 5, 2012

Thank you for your review, we are glad to hear you enjoyed your time with us and found our hotel lounge area welcoming, plentiful and comfortable. Our cottages aim to provide a perfect yet cosy setting for friends and family to get together and enjoy a rare night away in the fantastic city that is Lincoln.

I would like to take this opportunity to apologise for the lack of attention to detail in this instance by our housekeeping team, we take all guest remarks very seriously and can assure you that steps have been taken to ensure the cleanliness of our rooms is not compromised in any way. I can confirm we do charge £5.00 per day for use of our secure car park which we do always communicate to guests through booking confirmations and via our website. Car parking is very rare in uphill Lincoln however we do carry out regular price comparisons to ensure our charges are in line with others in the area.

We are glad to hear that you wish to come back and sample one of our beautiful hotel rooms, should you be returning to Lincoln please do give us a call and our reception team will be happy to find the perfect room for you.

Kindest Regards

Cesar Teixeira
Manager
Bail House & Mews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

The welcome we received on arrival was very warm. We were given a quick tour of the downstairs and gardens of the hotel by the Receptionist, and shown to our room. The room was lovely and comfortable (just watch for the step into the bathroom). We had the downstairs room with four poster bed which has to be the most comfortable bed and pillow I have ever had (... and I have slept in a lot of beds as I like to travel). Everything was clean. Breakfast was plentiful, but they need to watch the quality of the fruit as some were a bit tired.

  • Stayed: October 2012, traveled as a couple
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Thank LennieCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cesar T, Manager at Bail House & Mews, responded to this reviewResponded November 5, 2012

Thank you for your glowing review, we are very happy to hear you enjoyed your stay with us and found our beds comfy. We aim to make sure our guests leave us feeling rested and happy which I hope was the case for you.

We sincerely apologise for the issue you found with the fruit in our Tea Rooms, rest assured this has been addressed and our Tea Rooms staff are very grateful for your positive comments regarding the breakfast.

We hope to see you again should you return to Lincoln.

Kindest Regards

Cesar Teixeira
Manager
Bail House & Mews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bail House & Mews

Address: Bail House 34 Bailgate, Lincoln LN1 3AP, England
Phone Number:
Location: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #18 of 51 B&Bs / Inns in Lincoln
Price Range: $70 - $201 (Based on Average Rates for a Standard Room)
Number of rooms: 21
Official Description (provided by the hotel):
Bail House Hotel is a luxury small boutique hotel in the heart of historic Lincoln. This historic building dates back to 1350 and enjoys an enviable location in Lincolns Cathedral Quarter with its wealth of independent retailers, bars and restaurants.Our spacious bedrooms, most with king size beds and en-suites, have been sympathetically decorated to compliment the architecture and history of the building. Each room has a unique view of the Castle, Cathedral spires or the Bailgate. All our rooms benefit from tea and coffee making facilities, TV and free local and national phone calls. ... more   less 
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Also Known As:
Bail House And Mews
Bail House & Mews Hotel Lincoln

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