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Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 5
Leicester, Leicestershire, England

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Surrey, United Kingdom
Level 5 Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“We never got to stay there ,,,,”
Reviewed June 4, 2016 for a stay in June 2016

We received an email on the morning we were driving up to say that we were being moved as the boiler wasn't working so there was no hot water. An alternative had been found in Templar House - apparently just as good as the one we had booked at Marlborough. All I can say is that if the Templar House was the same as Marlborough, I would never return.

Our first apartment in Templar House (23) had heavy mould in the shower, stained carpets, shower spraying everywhere, plaster coming off the ceiling and was basically worn out and shabby (not what we expected for £125pn). We complained and were moved (apt 10) which was slight better but still stained carpets, mixer tap falling apart and a musty, drains smell in the shower room. Crockery and cutlery very minimal. We left a day early. Only positive was Yusuf who checked us in and returned for our move - a very helpful gentleman.

Date of stay: June 2016
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked least: Cleanliness and in dire need of refurbishment
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 6, 2016
Hi Ann,
it is a shame you could not stay at Marlborough Place this time.
As the boiler was not functioning which meant no hot water.

You were moved to Templar House which was 5 minutes away from Marlborough Place and given free parking.

As mentioned to you earlier we are sorry for any inconvenience caused but tried our best to accommodate you and ensure you enjoyed your time in Leicester.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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