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Holiday Inn Express Leicester City
Ranked #13 of 41 Hotels in Leicester
Stourbridge, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not impressed”
2 of 5 bubbles Reviewed August 5, 2013

I booked this hotel, following a week at the Hilton nearby. I am very unimpressed with the room, food and incorrect information provided on the website.
I booked a double smoking room while on a business trip, i arrived at the hotel and checked in. I was not informed that my room preference would not be met, and when i enquired i was told that the hotel had now changed and there was no longer any smoking rooms at all. While i appreciate this has changed, i am unhappy that i was not informed on check in and that the call centre and website are still selling this as a hotel with smoking rooms. If I had known I would have stayed at the Hilton.
I have stayed in Holiday Inn's throughout the country and this has been the first that I would not go back to. The breakfast is disgusting and the scrambled eggs are the most watery that I have ever come across. I also ate in the restaurant and was outstanded that they are unable to cook scampi correctly.
The only bonus is that the room was clean and the bed was comfortable, although not having any form of wardrobe or ironing facilities while on a business trip is not useful.
While I am booked in for a further 3 nights, I would rather do the 150 mile commute then stay another night in that hotel

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kylie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene S, General Manager at Holiday Inn Express Leicester City, responded to this review, August 8, 2013
Dear Kylie_S
First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.
Please note that we are a Holiday Inn Express and have a different offering offering to a full service hotel like a Holiday Inn for example, like the wardrobe you expected in the room and the hotel does have an ironing room facility available for our guests.
Thank you for staying with us, and we hope to have an opportunity to serve you again.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 reviews from our community

Traveler rating
    91
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    43
    26
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • French first
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English first
London, United Kingdom
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

I was pleasantly surprised at this considering my experience in a nearby budget hotel with a name that bigs it self up far too much. Room was a good size, it had integrated aircon/heating that worked, it was clean and comfortable. Free wifi (not advertised) and free internet access in lounge, staff were friendly and efficient. The only gripe was with noisy neighbours at around 5am, but a call to reception and someone was there within minutes to quiet them down. Breakfast is included in the price, unusual in the location. It is a buffet only, but has everything you'd expect of a continental breakfast, but in addition includes sausages, scrambled eggs and beans. It's quite close to town. All in all I was impressed, good value for money. I will come back here

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene S, General Manager at Holiday Inn Express Leicester City, responded to this review, August 8, 2013
Dear Paul W

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us.
We are delighted to hear you had an enjoyable stay with us and that we will be seeing you again.
I will pass on your comments to the team who will be delighted to hear they have another satisfied guest.

Thank you again for your custom and your comments and we look forward to serving you again in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed July 19, 2013 via mobile

We were in Leicester for a gig at the Academy and just needed somewhere to use as a base. This was a great little hotel and was spotless and the staff were lovely. Great price and included a complimentary breakfast. We were there in June so it was lovely and quiet - but if you are going in football season you need to check the fixtures as its practically on top of the football stadium! Overall a great stay for us though. A real bargain!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LouLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene S, General Manager at Holiday Inn Express Leicester City, responded to this review, July 29, 2013
Dear LoulC

Thank you for choosing to stay with us on this occasion. Your review is appreciated and I will share your kind words with the team.
The Leicester city football club has a very up to date website and it is best to check on their site for the most up to date list of fixtures.
Thank you again for your review and I trust that we will be seeing you again in the near future.


Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed July 18, 2013

In June 2013 we stayed at this hotel for 5 days. The hotel is next door to the stadium. We were lucky, there was no football match at the time thus the quiet and tranquillity of the area was kept. The rooms are nice and clean and have air-condition. The staff is most helpful and nice. We enjoyed the free buffet breakfast. As for the wifi connection – every day we got another username and password that allowed us to connect to the internet free of charge. The hotel is about 10 minutes walk from a small shopping center, but if one wants to go to centre town we recommend to take a taxi (the charge is about 5-6£).

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xpis3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene S, General Manager at Holiday Inn Express Leicester City, responded to this review, July 24, 2013
Dear Xpis3

Thank you for your custom and choosing us as your choice of accomodation in Leicester.
Luckily for us and our guests the football fans from Leicester are a good crowd and do not affect the day to day goings on of the hotel on a match day.

We are delighted that you enjoyed your stay and thank you for taking the time to post a review of your stay.

We look forward to seeing you again on your next visit to Leicester.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 15, 2013

Arrived friday visiting friends for the weekend. Good size room ,and very clean.The staff were brilliant the hotel was full because of a couple of weddings but nothing seemed to much trouble .A real credit to the company.One minor drawback only 5 hangers not enough for 2 people staying 3 days,however there was an ironing room at the end of the corridor.Overall we thought it was good value.

Room Tip: The rooms facing the football stadium are pretty noisey
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mick14_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene S, General Manager at Holiday Inn Express Leicester City, responded to this review, July 22, 2013
Dear Mick14-13

We are delighted to hear you had an enjoyable stay with and thank you for taking the time to write your review.
Comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary and thank you for sharing your comments.
On your next visit to Leicester we will be happy to host you again.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria, United Kingdom
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

This Holiday Inn Express has been built fairly recently, and the accommodation is good. We fished around for a 'best deal' and felt that what was offered was value for money, particularly since the charge includes free wifi and breakfast (just as well it includes breakfast because the Inn is about 100 metres from the Walkers Stadium and there are few other shops or amenities nearby). Adequate car parking, although fairly full on the July Saturday evening we stayed.

The only snag I can see is what happens on a match day - or the nights before and after a match. With no match on the place was very good, but it must get chaotic and noisy with a home match. Best check http://www.lcfc.com/fixtures-results/fixtures-list/ before booking!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CupCaketheBold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene S, General Manager at Holiday Inn Express Leicester City, responded to this review, July 22, 2013
Dear Cupcake

Thank you for choosing us as your choice of accomodation and also for taking the time to post a review of your stay.
We are delighted to hear you had a good stay and this feedback will be passed onto the team who appreciate feedback from our guests.

Thank you again for your patronage and we look forward to seeing you again on your next stay in Leicester.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed July 13, 2013 via mobile

Arrived on a Wednesday , my normal hotel was fully booked. This hotel had a nice room and all the normal amenities you would expect. Lunch was poor at 9pm as they had to get food from a restraunt from next door . Breakfast was really a continental , no full English .parking was good and staff friendly.

Stayed May 2013, traveled on business
Helpful?
Thank rob_wales-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene S, General Manager at Holiday Inn Express Leicester City, responded to this review, July 19, 2013
Dear Rob_Wales

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to serve you again.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Leicester City

Property: Holiday Inn Express Leicester City
Address: 4 Filbert Way | Raw Dykes Road, Leicester LE2 7FQ, England
Phone Number:
Location: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 41 Hotels in Leicester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Leicester City 3*
Number of rooms: 110
Official Description (provided by the hotel):
Holiday Inn Express Leicester City is ideally located, adjacent to the Leicester City Football Club, King Power Stadium and Conference Centre. At the hotel, we offer 110 well appointed en-suite rooms with shower, satellite TV, direct dial telephone, hair dryer and comfort cooling, the hotel also has a bar area, lounge and dining area.The hotel has easy access to the A5460, M1, M69, and M6 motorways and is within driving distance of East Midlands Airport, Birmingham International Airport, Nottingham, Birmingham , Derby, Silverstone and Northampton, The National Space Centre, Donnington Park Race Way, Malory Race Way, Leicester Cricket Ground and Leicester Horse Racing to name but a few. Within minutes you can be surrounded by the beautiful countryside of Leicestershire and surrounding counties, with places of interest such as, Rockingham Castle, Belvoir Castle, Oakham Castle, Burghley House and Warwick Castle. For the more adventurous there is Rutland Water with it's wildlife, cycling tracks, Water Sports and purpose made paths for walking.The Express by Holiday Inn Leicester Walker Stadium also makes an ideal base if you are visiting the historic city cathedral, with a host of traditional shops to choose from. Also boasting the Shires Shopping Centre and Fosse Retail Park within 3m. The nightlife of Leicester City Centre is within minutes of the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Leicester Walkers Stadium Hotel Leicester
Holiday Inn Leicester
Leicester Holiday Inn

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