I wish my husband had looked on Tripadvisor before booking me into this awful place. My room was comfortless and unwelcoming. No soap, no towels, no plug in the basin in my room. I was supposed to have use of a shared bathroom but never found it. All I found was a separate WC that also had no basin or handwashing facilities. My room had no tea/coffee making facilities. The bed was hard and uncomfortable. I couldn't sleep for the noise. I was there two nights and spent both nights crying in my room. I have never felt so alone and afraid in my life. My husband can't stop apologising for booking me in there. I complained and asked for a partial refund but this was refused. I had paid by credit card and the lady said "I can't give you refund because money is gone." This is nonsense and I will be opening a dispute with the credit card company. I had booked in as a vegetarian but was offered "Bacon, egg, beans" for breakfast. No vegetarian alternative was offered. I had two slices of thin toast and a mug of tea. I was offered cereal but only a single box of Cornflakes was available. The best part of staying at the Grafton House "Hotel" was leaving at 6.30am on Sunday morning. This was the first time I had visited Leicester and it has ruined my experience of the city. I had to pay a £10 deposit for a key to the front door and on arriving I was told sternly "No visitors please!" as if she expected me to be smuggling in a lover or even a client for some sexual gymnastics on that horrible, hard bed. I was told by other students on my course who were local to Leicester that this "hotel" is actually in the red light district. I could easily believe this as the street seemed extremely rough and I was woken at 3am on Sunday morning by what sounded like a pack of hookers returning from their night's work! They stormed up the stairs, screaming and shouting obscenities and even shouted through my door. The owners and staff of Grafton House "Hotel" appear to be only interested in taking guests' money and giving as little as they possibly can in exchange.
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