Very busy, very cramped, the unit is far too small for a cafe. Regular sized lattes served in tiny cups. We didn't have food, but judging from food people were eating, it didn't look that appetizing and 2 ladies next to us had ordered scones, when they arrived, they were, like the lattes, tiny and over baked. I don't think they were very impressed. The waiting staff were friendly, polite and working hard. Was a little annoyed at being made to wait at the door upon leaving, so a waitress could show a group of people in, when there was no table to seat them at because it was packed. Unsure whether I would visit again, would say that there are better places to have a coffee.