Myself and my colleague spent two nights at the hotel and were wowed by the positive, friendly communication skills of the staff; they were excellent - Especially at reception and in the breakfast room.
We help organisations improve their customer experience and we witness a lot of indifference in the service we receive in businesses in the uK and abroad.
This is why the Mercure stands out; they seem authentically interested and friendly!
- Official Description (provided by the hotel):
- Choose Mercure Leicester The Grand Hotel, where Victorian charm meets modern comfort in Leicester city centre. Enjoy a fabulous meal at Marco's New York Italian, our onsite restaurant by prestigious celebrity chef Marco Pierre White, or relax in the bar and lounge and catch up with friends over a cocktail or two. ... more less
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- Also Known As:
- Mercure Leicester Hotel Leicester
- Ramada Leicester
- Leicester Ramada