A decent, budget hotel slap bang in the middle of town with great staff and comfortable rooms. The only gripe was the room smelt very badly of stale cigarettes.
I arrived at the hotel very late and had to get to the football ground quickly. I literally dumped my bags in the room and went outside to jump in a taxi.
When I put my bags in the room I thought it odd that the window was wide open, not slightly ajar but full on open with the safety catches removed. I closed the windows and left.
When I arrived back I went straight into the bar to grab something to eat, food was ok to be honest but the menu lacking in choice. Staff were great, very attentive.
I ate my food and went back to the room. That’s when I realised the problem with the smell. I didn’t complain at the time as it had gone midnight and the thought of getting dressed and moving to another room wasn’t overly appealing.
When I checked out I pointed the problem out to the receptionist purely to let her know rather than make a big scene as in fairness I still slept very well. The receptionist immediately called the manager over who had no hesitation in crediting my room rate back even though I didn’t ask her too. Excellent customer service though I did wonder though if she already new that a complaint might be coming her way.
I couldn’t complain about the service, the cleanliness of the rooms or the quality of sleep as it was all very good. They only thing perhaps lacking was that room shouldn't have been issued until the problem had been resolved.
That said, it's just a shame that in this day and age inconsiderate smokers cause problems for both hotels and guests.
- Official Description (provided by the hotel):
- Ibis Leicester City is just a short walk from Leicester City Centre, close to the Train Station, Curve Theatre and the Athena. All 94 contemporary guest bedrooms have free WIFI, TV and tea and coffee making facilities. The Restaurant offers snacks 24 hours and the hotel bar provides range of wines, beers and spirits. Reception is open 24 hours. Car parking is limited at the hotel, however ample additional pay parking is available within a few minutes walk, just behind the hotel. A short drive from M1, M6 and M69 motorways. 35km from Birmingham International Airport, 40km from East Midlands International Airport. 4km from the National Space Centre. A short walk from the cities restaurants, bars and Highcross shopping centre. ... more less
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- Also Known As:
- Ibis Leicester Hotel Leicester