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“Just what we were after”

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Ramada Encore Leicester City Centre
Ranked #17 of 41 Hotels in Leicester
Leicester
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Just what we were after”
4 of 5 bubbles Reviewed September 6, 2012

We were stopping overnight in Leicester and wanted somewhere clean and reasonably proced in the middle of Leicester to stay. The Ramada Encore is perfectly placed in the middle of Leicester with pubs and restaurants virtually on your doorstep. The hotel was spotlessly clean, although the double beds did seem a little smaller than normal, and service in the bar was very good, especially with the 25% discount avaialable at the time we visited. We didn't eat in the hotel ourselves but we did see others doing so and the food looked nice. Would definitely stay again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrik J, General Manager at Ramada Encore Leicester City Centre, responded to this review, September 18, 2012
Dear Paul
Thank you very much for taking the time to write a review of our Hotel on Trip Advisor, this is much appreciated.
I was pleased to learn that you enjoyed your stay with us and our 25% beverage discounts. Hopefully we will have the opportunity of offering you our hospitality in the future when you might enjoy an evening meal also.
Sincerely
Henrik Jespersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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590 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
London
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed August 27, 2012

Booked this hotel to attend a wedding, so looking for decently priced bed for a couple of nights. Expected something on a par with Premier Inn. Much better than expected. The hotel looks new and well appointed. The rooms were a good size, had a v comfortable bed and excellent shower. No carpet in the room only veneer floors (bring slippers) but meant no stained carpets! The communal area looked inviting.

However, unless you are visiting Leicester for the bars and clubs, it is not in the best location for a quiet night. We were disturbed in the early hours by music and noise as people congregated in the streets below. Bring your ear plugs!

The choice at the buffet breakfast was decent though the cooked food was looking v congealed by the time we arrived (9.00).

Room Tip: Higher floors away from the noise.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank MPL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrik J, General Manager at Ramada Encore Leicester City Centre, responded to this review, August 28, 2012
Dear Guest

Thank you very much indeed for posting a review of our Hotel on Trip Advisor, following your recent stay with us.

I was very pleased to learn that you felt the Hotel exceeded your expectations although was sorry to learn that you were disturbed by party goers and street revelers outside the Hotel. Although this is generally not an issue at the Hotel, should you stay with us again, we would suggest a higher floor or inward facing room, which are quieter.

Thank you also for your comments with regard to our breakfast buffet which although not indicative of our usual high standard, have been duly noted and will be monitored.

Sincerely
Henrik Jespersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed August 26, 2012

My wife and I took two friends off to Leicester for a two night break with Groupon, we are all in our fifties. We stayed at the Ramada Encore in the centre of town on a B&B basis, which included a free bottle of wine per couple. Upon arrival we were met by some very happy, friendly staff who obviously enjoyed their work. The hotel is just a few months old and very nice indeed, spotlessly clean with all mod cons.
The first evening we decided to eat in and boy was that a good decision. We were given an excellent menu and we all had delicious well cooked food. To top it off the menu prices were 50% off up to 20.00. For the four of us, along with “several beers” we were presented with a bill for £57.00. What a bargain.
The breakfast was pretty good, if we must pick fault it was that the sausage and bacon could have been hotter.
All in all excellent and highly recommended.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186361Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrik J, General Manager at Ramada Encore Leicester City Centre, responded to this review, August 28, 2012
Dear Guest

Thank you very much for placing a review of our Hotel on Trip Advisor following your recent stay with us on the Groupon offer.

I was pleased to learn that you enjoyed your dining expereince and that you found our staff to be happy and friendly. It is our constant aim to make our guests fell comfortable and at home.

Thank you also for your comments with regard to the sausages and bacon, which have been duly noted and will be monitored closely.

We hope to see you all again, very soon.

Sincerely
Henrik Jespersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 23, 2012

Excellent food and Costa coffee in the well stocked bar, which is also at normal prices! Very modern and comfortable rooms. The wet room shower is a real plus....fantastic! Live entertainment from the best bands in the area on Saturday nights (we stayed Saturday night and found this to be a regular feature). Would definitely recommend this hotel.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mike362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrik J, General Manager at Ramada Encore Leicester City Centre, responded to this review, August 28, 2012
Dear Mike

Thank you very much for your kind comments following your recent stay with us.

I was very pleased to learn that you enjoyed our COSTA Coffee and bar selection and that you also stayed to listen and enjoy our Saturday Live Music feature, As you have mentioned, this is a weekly event at the Hotel and has been very well received, along with the Happy Hour bar prices from 8pm to 10pm.

I look forward to welcomiong you back to the Hotel in the very near future.

Sincerely

Henrik Jespersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 21, 2012

I stay at Ramada Encore quite often and have enjoyed each time I stay. Check in is always quick and easy and logging on to wifi is perfectly simple and high speed too. There is now Saturday night live music which adds a perfect atmosphere to sit in the bar area and enjoy a few drinks.

The hotel is very clean throughout, rooms are equally as clean with nice decor. The rooms are very soundproof so there is no issue of overhearing rooms next door. You could get a cheaper hotel located close by, but for the money I believe the hotel is fully worth it. I will definetly be staying again very soon.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrik J, General Manager at Ramada Encore Leicester City Centre, responded to this review, August 28, 2012
Dear Harry S

Thank you very much for placing a review of our Hotel on Trip Advisor. It is always nice to hear from those guests that stay on a regular basis and I appreciate your comments.

I was pleased to learn that in addition to the regular features of the Hotel, you enjoyed our Saturday Live Music events, which take place every week from 8:30pm. No doubt you took advantage of our Happy Hour drinks prices as well.

Once again, many thanks for your comments.

Sincerely
Henrik Jespersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed August 19, 2012

stayed here saturday night staff friendly .was asked if we wanted breakfast £7.50 we said we were going to a party so might not be up in time .well we got up for breakfast it was £11.95 were not told it was more exspensive on the day breakfast was good plenty of choice . Room only had 2 coathangers and one bath towel 2 small towels ,staff must of missed them out nice room would stay again

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank george r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrik J, General Manager at Ramada Encore Leicester City Centre, responded to this review, August 28, 2012
Dear Guest

Thank you very very much for leaving a review of our Hotel on Trip Advisor. I was very pleased to learn that you enjoyed your stay and would come back again.
Please accept my apologies for the fact that although you were offered a discounted breakfast in check in, this was not clearly explained to you.

I have ordered more clothes hangers and spoken with our Housekeeping with regard to the number of towels in your room and would applogise for the inconvenience this may have caused.

Sincerely
Henrik Jespersen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed August 11, 2012

I came here a few days ago for a work function. Staff are great & friendly, hotel and generall guest areas very clean and airy. I will be back soon with my family for coffee/ lunch - as my Grandma has droppped lots of hints that she would love to go in,as the hotel looks fantastic on the outside, now I know how nice the food / atmosphere / staff etc are at this hotel I will be back soon :-)

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kazandy456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henrik J, General Manager at Ramada Encore Leicester City Centre, responded to this review, August 28, 2012
Dear Guest

Thank you so much for your kind comments, following your recent experience of our hotel. I was very pleased to learn that you found the Hotel clean and our staff friendly.

I look forward to welcoming you back at some time very soon, with your Grandma, when we may have the pleasure in offering you our hospitality once again.

Sincerely
Henrik Jespersen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Encore Leicester City Centre

Property: Ramada Encore Leicester City Centre
Address: 84-90 Charles Street, Leicester LE1 1GE, England
Location: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #17 of 41 Hotels in Leicester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Encore Leicester City Centre 3*
Number of rooms: 115
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