Booked hotel for 3 nights, 2 rooms, 2 adults and 4 children. Had booked 2 superior family rooms over the phone. Check in was good rooms were ready at midday. Arriving at the rooms we had 1 family room and 1 twin room. I spoke to reception but they had no more available family rooms. Both rooms were charged at the same rate. When I pointed this out they did reduce the twin room by £10 a night. The main restaurant was closed all week so only bar food. Ate in the bar once. Service was a little slow and one dish ordered was not available which we were told 10 mins later. An alternative was chosen and not charged, also a free round of drinks for the error.
This is where this hotel scores highly. I found there customer service second to none, from reception to bar staff to cleaners. Nothing is to much trouble. The hotel is clean and tidy and in a good location if you don't mind a 10 min walk.
- Official Description (provided by the hotel):
- Stylish family-owned hotel in the heart of Leicester. Pretty, leafy location, minutes from the station with free parking. Character Victorian Town House, stylish bedrooms varying from modern to traditional, with latest in WiFi access. Well located for theatre breaks (minutes from De Montfort Hall, & close to Curve theatre) and shopping at the fantastic new Highcross quatter. The place to stay in Leicester. ... more less
- Reservation Options:
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- Also Known As:
- Belmont Hotel Leicester
- Best Western Leicester
- Leicester Best Western