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“Leicester Hilton”
5 of 5 bubbles Review of Hilton Leicester

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Hilton Leicester
Ranked #11 of 41 Hotels in Leicester
Worksop, United Kingdom
1 review
“Leicester Hilton”
5 of 5 bubbles Reviewed September 29, 2013

As a regional gymnastics judge i can find myself anywhere at short notice . Hilton aleays provides my little one and myself a quality and relaxing environment , with the freedom to do as much or as little as we choose . Nothing is too much trouble for the friendly and attentive staff . A quality experience .

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Martyn Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, September 30, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay with us here at Hilton Leicester.

i was delighted to hear that you enjoyed your break, and that our staff look after you and your daughter well. I have shared your kind feedback with our team.

Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,434 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Orange County, CA
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

The location is just off the M1 making it easy to come and go. The hotel has all that you would expect from a Hilton along with a wonderful staff and rooms to match. The Hilton gift was a great present to receive along with a warm welcome.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank fhoward416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, September 30, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay.

I was delighted to hear that you had had an enjoyable stay. I have shared your kind comments with our team. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killyleagh, United Kingdom
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed September 26, 2013

Stayed here for a nights get away with my husband. It's not in the best of locations even though it was described to us as "near the city centre". Lots of roadworks were going on nearby when we stayed which made it a bit trickier to get to. Check in was quick, easy and professional. Unfortunately the Jacuzzi wasn't working so we enjoyed the sauna and steam room. The pool was fairly small, half for splashing kids, half for lap swimmers. Our room was nice enough, comfy bed. not quite the quality of bathroom that I expected from a Hilton. Parking wasn't free, even though you were on the ring road and not close to anything worth paying for parking for. The breakfast was nice, large buffet - good selection and nice staff. I mistakenly left my phone charger in the room and only realised once returning home. The staff taking my call on reception were very helpful, the housekeeping not so (rude and couldn't care less). They never found my charger, which I think is strange. I'm sure there are better places to stay in Leicester.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NowCousins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, September 30, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay with us.

I have shared your feedback with our team, especially with our Head Housekeeper to further investigate the lost property incident. Please be assured we take all comments very seriously.

I hope we will be able to welcome you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

Stayed here after a wedding. Customer service was great. The room was clean, smelt nice, and was relaxing and quiet. The bed was very comfortable. Slightly unusual set-up with the wash basin outside of the room with the shower/bath in it, but this was good in a way as it meant the missus could do her make-up and hair while I was having a shower! The breakfast was great. Lots of options - hot and cold. Relaxing, restaurant-type atmosphere. And it didn't feel like we were being nudged to leave, which you get in some places!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, September 26, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay.

I was delighted to hear that your and your partner enjoyed your relaxing stay. I have shared your kind coments with our team.

Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 24, 2013

The foyer was the best part of this hotel.The rest was average. Carpets swimming pool and spa all need cleaning. Limited menus, drink prices sky high. Surrounded by main roads looks like a motel not a Hilton.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank juliesunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, September 26, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay.

i was sorry to hear that our hotel did not meet your expectations on this occassion. I have shared your feedback with our management team to investigate further .

Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sutton coldfield, United Kingdom
1 review
5 of 5 bubbles Reviewed September 24, 2013

Close to the M!/M69 this is well located and retail parks surround the locality. Plenty of car parking. Good clean hotel facilities and the best breakfast selection and quality I have seen for many years.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mike N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, September 26, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was delighted to hear that you enjoyed your stay with us especially our Hilton breakfast - a great way to start the day. I hope we can welcome you back to the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 22, 2013

Room was slightly dated... reminded me of an office from the 80s..
Huge desk area with a bed thrown in. No climate control. Wall-mounted heater.

Room was clean and tidy, bathroom could do with being modernised.

Nice pool, jacuzzi, steam room and sauna.

Shocked that we had to pay for parking. Can understand conference delegates being charged but absolutely ridiculous that hotel guests should have to pay to park their car (no other amenities nearby abuse the car park).

Breakfast was good. Very tasty pastries.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, September 24, 2013
Thank you for taking the time to post your feedback on Trip Advisor, after your recent stay.

I have shared your feedback with the relevant departments to review and take neccessary action.

With regards to our parking charges, we introduced the charge in 2005, and took the decision to show transparency, to charge it separately rather than include it in the room rate. By making the charge has resulted in us preventing those who were visiting the local retail park and commuters to our neighbouring businesses using our car park, and therefore hindering bona fide guests from parking in the past.

Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Leicester

Property: Hilton Leicester
Address: 21 Junction 21 Approach, Leicester LE19 1WQ, England
Phone Number:
Location: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Leicester
#5 Family Hotel in Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Leicester 4*
Number of rooms: 179
Official Description (provided by the hotel):
Stay at the Hilton Leicester hotel, 3 miles from the city center, just off junction 21 of the M1. Unwind in the gym, pool, restaurant and bar. Do business in one of 10 meeting rooms for 2-150. The hotel is 25 minutes' drive from Nottingham East Midlands Airport. Indulge in traditional cuisine at Flavours restaurant, a light lunch and cool drink in the Hilton Leicester hotel's Court Bar and coffee and sandwiches in our coffee lounge. Unwind in the LivingWell Health Club, swim in the indoor pool, work out in the gym and relax in the sauna. ... more   less 
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Also Known As:
Hilton Leicester Hotel Leicester
Hilton International Leicester
Leicester Hilton International

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