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“Great location but let slightly down on this last visit”
Review of Hilton Leicester

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Hilton Leicester
Ranked #11 of 40 Hotels in Leicester
UK
Level Contributor
205 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Great location but let slightly down on this last visit”
Reviewed April 16, 2013

Stayed here 2 years ago and just last week, April 2013. This last visit was during a busy week for the hotel.
Pros
Location
Fitness club
Reception and fitness staff
Cleanliness of room
Breakfasts were delicious, though sme of the cold sections change daily so daughters favourites were missing day 2
Cons
Lack of waiting staff a breakfast: In Hilton honours area the tables weren't cleared very quickly and one beside us was full of old plates for the whole time we ate there. The next day we ate in main dinng room and whilst here were more staff, they were very busy so again plates were often left.
Prior to check in I had requested allergy friendly pillows, reception confirmed this but they we not and we had to wait when son was very sleepy for them to be brought to us.
Room was cleaned well But required maintenance as the wall was scratched and needed a repaint plus the sofa had seen better days. One of the beds needs replacing.

We went on a stay play explore offer so good value but I spoke to a lady in the pool area and she was disgusted a the amount her husband had paid for such basic accommodation.

Would I return- maybe- I guess I'd ask for a refurbished room

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mc2010uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, April 17, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I have shared your comments with the relevant heads of department to reiew, and to ensure no future repetition. Please be assured this is not our usual standard. I hope these incidents will not deter you from staying with us again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Faversham
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 14, 2013

I have stayed here before and it is a good hotel with most of the staff being helpful and interested in whether you are having a good visit. My room was spacious and comfortable and the food was good. The breakfasts are particularly good and the irish chef who does the breakfasts is great. Have the birch muesli - never had this before and it tastes good.
The swimming pool and facilities are fine. The lift is irritating as it is at the back of the hotel and you seem to walk a long way to it.
I would stay here again.

Room Tip: 229 had two double beds and a sofa so lots of room.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FunDressmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, April 16, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. It is great to hear that you enjoy your stays with us especially our Hilton Breakfast. We look forward to welcoming you back to the hotel in the future.
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York, United Kingdom
1 review
Reviewed April 13, 2013

Excellent value for money for a family 2 night stay. Great facilities - pool with sauna, steam, jacuzzi and well equipped gym. We stayed in a clean spacious double double ensuite bedroom. We had breakfast included in the price and tickets to 3 local attractions. Lovely meal in the hotel with attentive staff. Overall a very enjoyable stay.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank GillianElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, April 16, 2013
Thank you for taking the time to post your feedback on Trip Advisor, after your recent stay with us here at Hilton Leicester. It is great to hear that you and your family enjoyed your stay with us and made full use of the hotels facilities. We look forward to welcoming you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braintree, Massachusetts
Level Contributor
103 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 10, 2013

I recently stayed here as part of a conference, while the hotel does not look very promising from outside. I was pleasantly surprised, the staff were extremely helpful. While the reception feels a bit cramped due to various business people having meetings and interviews.
The bar which is tucked away is very nice, the rooms are excellent and very American in design, good spec, very comfortable.
Breakfast was outstanding.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, April 11, 2013
Thank you for taking the time in posting your feedback on Trip Advisor after your recent stay. We value your comments and were pleased to hear that you enjoyed your stay with us. We hope we can welcome you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 9, 2013

Stay here reasonably regularly for business purposes and find it very comfortable. The rooms are a very good size, with the usual facilities including ironing board and iron, hair dryer, plenty of towels, comfy beds with plenty if pillows. I like the fact that I can both control the heating (there's an electric wall heater in each room) and also open the windows as I tend to get hot at night. The bar area is nice and there's a super gym and pool complex. The food in the restaurant and there's a reasonably priced a-la-carte menu. The only downside is that room service and bar meals seem extortionate - £20 for a bowl of pasta carbonara and £11 for cheese and biscuits is simply too much. Overall, however, just fine for me.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, April 9, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your reent stay with us, here at Hilton Leicester. I am pleased to hear that you enjoyed your stay with us and especailly enjoy our lesiure facilities. We look forward to welcoming you back to the hotel in the near future. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 8, 2013

Stayed over easter 2013 with the stay and explore package (2 adults and 2 kids)
Great breakfast and leisure facilities and enjoyed the pool and steam/sauna.
Location is great for exploring Leicester
Did not order food at the hotel but I have heard it is good (but at hotel prices so not cheap)

Minor flaw - the hotel TV did not have all the freeview channels and so Cbeebies was missing. I think this may only be because the hotel wants you to take the pay per view movies etc but I do think including all the freeview channels would have been good

Went to Snibston and Twinlakes theme parks and they are about 30 min drive (or less)

I would choose this hotel again for its facilities and convenience

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank datahead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, April 9, 2013
Thank you for taking the time to post your feedback on Trip Advisor after your recent Easter break with us, here at Hilton Leicester. I was pleased to hear that you and your family enjoyed their stay with us, and took time to enjoy our leisure facilities. The stay, play and explore package is extremely good value and allows you to explore some of the many attractions we are within easy reach of. I hope we can welcome you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 5, 2013

Booked as a Christmas present, location suited us for shopping and seeing friends, very pleasant reception staff, room was fabulous loved the unusual layout, upgraded to deluxe room with fruit wine chocs dressing towns etc, excellent choice for breakfast

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, April 8, 2013
Thank you for taking the time to post your feedback on Trip advisor. I was pleased to hear that you enjoyed your stay and your expectations were met and exceeded. We look forward to welcoming you back to the hotel again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Leicester

Property: Hilton Leicester
Address: 21 Junction 21 Approach, Leicester LE19 1WQ, England
Phone Number:
Location: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Leicester
#5 Family Hotel in Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Leicester 4*
Number of rooms: 179
Official Description (provided by the hotel):
Stay at the Hilton Leicester hotel, 3 miles from the city center, just off junction 21 of the M1. Unwind in the gym, pool, restaurant and bar. Do business in one of 10 meeting rooms for 2-150. The hotel is 25 minutes' drive from Nottingham East Midlands Airport. Indulge in traditional cuisine at Flavours restaurant, a light lunch and cool drink in the Hilton Leicester hotel's Court Bar and coffee and sandwiches in our coffee lounge. Unwind in the LivingWell Health Club, swim in the indoor pool, work out in the gym and relax in the sauna. ... more   less 
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Also Known As:
Hilton Leicester Hotel Leicester
Hilton International Leicester
Leicester Hilton International

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