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“Manageress was quick to satisfy us after staff failings.”

Frankie and Benny's
Ranked #248 of 753 Restaurants in Blackpool
Price range: $9 - $34
Cuisines: American, Italian
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Restaurant details
Good for: Large groups, Special occasions, Families with children
Dining options: Late Night, Lunch, Breakfast, Dinner, Reservations
Reviewed October 8, 2013

We booked a table within this branch on the 6th oct. When we arrived our table was not ready and we waited for half an hour before we were eventually seated as there was a large number of us and 2 children you could imagine our frustration however the manageress could not be more helpful and eased our dissapointment with complimentary drinks etc. The customer service she provided was excellent and we wish to highlight this as many others would have just overlooked our frustration. Thanks alot! Bad start good finish...Happy satisfied customers!

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1  Thank Llyal22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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403 - 407 of 543 reviews

Reviewed October 6, 2013 via mobile

I visited here last night about 4:15pm (sat 5/10/13).
Upon entering we thought gosh its empty, approx 6-8 other tables in. We were shown to a table that was sticky and felt dirty.
We placed order, waited 15mins for drinks (3 soft drinks) tables who came in after us were given their drinks before us? Asked if my daughter could have a colouring pack and the waitress seemed like id asked her the hardest task in the world.
food came, wasnt too bad and ate it all.
No check back made, asked if we would like desserts we declined, wasnt advised a ice cream was included in kids meal so didnt get it. Was only when checking menu on line we noticed this last night.
asked for bill it came with a 'thank you very much :-) Lee' wrote on in biro.
Shame he couldnt of smiled while serving us.
We paid using a card, wasnt given the nicest look when we said we didnt want to leave tip.

Wont be back. Proper let down. Hate to see what this place is like when busy.

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3  Thank santaslittlehelper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

Service was shocking, food was cold, managers arguing with staff for all to see which is really bad considering the pass is open & you can see the whole kitchen, I have eaten here many times & never encountered this lax type of service. We intially asked for some more chips as the ones we were sent were cold & mean cold!! The waiter just grunted & took them back to the pass. It was at this point I noticed our server arguing with a very stressed manager who had lost complete control of the kitchen & the meals were stacking up on the pass. From what I could tell there were two managers on shift & if I could notice the general disapointment in service from not only our table but several others around us how did they not ??? We eventually got all 5 of our meals but not together in fact my meal was a good 10 minutes after eveyone elses that was even with sending two meals back as the chips were cold. All in all they were not ready for a busy Saturday night whilst the illuminations are on.

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1  Thank ledders1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013 via mobile

Food was lovely and reasonably priced. Waitress was on her own so service bit slow. Clean restaurant. Good value for money.

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1  Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

Visited on bank holiday august 2013, had to wait over 40 mins to be seated. Staff were friendly. Food was very average and touching on the cold side considering the high prices, this is not acceptable really. Shame

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Thank Munchiez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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