I booked on line to go to Blackpool with my son I changed the room so my son could take a friend We arrived at the hotel. I sent my son in to see about parking. A scruffy looking woman came out to tell me she had a problem that they had over booked. She told me to shut up and listen then she turned round and said that I had to work with her and that I was to have two single beds pushed together and I was to sleep with the two boys. When I said no she became very rude. I said u supprised you get ant guests at all. She said that she was not rude although I had witnesses. I asked for my refund she told me I would have to wait till Tuesday. I really wouldn't advise anyone to stay here. She ruined my day!!!!