Me and my girlfriend recently stayed here for one night, after booking via telephone the night before. The hotel was clean and the carpets were brand new and the owner was lovely and clearly took good care of her hotel. She offered us plenty of advice and was very helpful. The room was a good size but it did need modernising. The mattress was uncomfortable to sleep on but was bearable for us. I also parked my motorbike outside and it was very secure (hotel hidden away down a side street). I would stay again for the good price that it was and I think that the bad reviews are expecting The Ritz.