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“Poor customer relations!”

The Grand Theatre Blackpool
Ranked #11 of 85 things to do in Blackpool
Certificate of Excellence
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Attraction details
Owner description: The Grand Theatre was designed by Frank Matcham in 1894. This amazing space is a wonder of restoration and revival, presenting a full range of every performing artform, as Blackpool's community theatre, Lancashire's preferred opera house and Britain's National Theatre of Variety.
Reviewed July 11, 2013

I took my 90 year old aunt and 88 year old mother to The Drifters concert last weekend as a birthday treat. I booked seats in the dress circle beside the lift as my aunt has severe mobility problems. When we arrived we were told there was no lift!
The lady in the ticket office said there was a chairlift beside the pub around the back and to ask there. The barman said to wait outside at a very unwelcoming door and someone would come. We did, and they didn't! A queue formed of people with varying mobility problems but most gave up after a while. After quite some time, someone noticed us standing and informed the manager. She arrived and said we couldn't get in and should have pre-booked the lift. (Now just check their website - the bit about accessibility. What rubbish!) She was rude and her people skills were dreadful. She told another lady she would just have to walk up the stairs - no help offered! She said we would miss the start of the show if we insisted on using the chairlift. (30 mins away!) As it happened, a very nice young man arrived in minutes and helped my aunt into the chair and even into her theatre seat. The concert was great and the same man was waiting to help us out again. Now that was service! I suggest the manager takes note!! Yes, I am cross!!

2  Thank Sandwiches3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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653 - 657 of 989 reviews

Reviewed July 9, 2013

Seen many shows here lovely building great night out for everyone easy to book on the Internet and regular updates sent to your e mail address

Thank Rodney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Great show, and great venue. Leg room was a little limited but when booking online this is clearly stated. Very clean and friendly staff.

Thank Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

Been countless times to this fantastic thearte. Shows always start on time, ye staff are very helpful and polite. A lovely thearte, the dress circle is a little cramped on the front row.

Thank Monks G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

We popped into the theatre cafe/bar for lunchtime tea& cake and what a treat we had in store.the refreshments were of a high quality but what was exceptional was the service of the barman called Tony.he chatted enthusiastically about the theatre and even took us into the theatre for an impromtu tour.the head guide then took over and showed us round.......... We had only popped in for a cuppa! What an unexpected pleasant tea break.thank you to all at the grand

Thank Leanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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