I took my 90 year old aunt and 88 year old mother to The Drifters concert last weekend as a birthday treat. I booked seats in the dress circle beside the lift as my aunt has severe mobility problems. When we arrived we were told there was no lift!
The lady in the ticket office said there was a chairlift beside the pub around the back and to ask there. The barman said to wait outside at a very unwelcoming door and someone would come. We did, and they didn't! A queue formed of people with varying mobility problems but most gave up after a while. After quite some time, someone noticed us standing and informed the manager. She arrived and said we couldn't get in and should have pre-booked the lift. (Now just check their website - the bit about accessibility. What rubbish!) She was rude and her people skills were dreadful. She told another lady she would just have to walk up the stairs - no help offered! She said we would miss the start of the show if we insisted on using the chairlift. (30 mins away!) As it happened, a very nice young man arrived in minutes and helped my aunt into the chair and even into her theatre seat. The concert was great and the same man was waiting to help us out again. Now that was service! I suggest the manager takes note!! Yes, I am cross!!
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