went last weekend with a group of friends. hotel was in a good location but wasn't what was promised. via telephone we had organised a vegan breakfast as you had to pay for breakfast as part of the package... there was no such breakfast on arrival despite the conversation.
me and my friends had booked the 5 bed family suite... that was given away by the time we arrived and we were separated. there was a dirty hair bobble in the sink in the bathroom and one of the beds collapsed on us. all the staff minus one man had absolutely zero communication/customer service skills. would not be going again.