We booked this b&b based on ratings from both tripadvisor and another reputable hotel booking site and really wished we hadn't. The rooms are small and dated. The b&b website boasted tea and coffee making facilities, bottled water in the rooms, all rooms temperature controlled etc. We had an open bottle of water, a pack of 3 biscuits which were open with one missing out of it. The only way to try and control the heat in the rooms was to open the window as the radiator was turned off in the room but every other radiator in the place was blasting out heat. We had dirty mugs, dust on top of the mirror and headboard. The bed was very uncomfortable. The shelf in the bathroom was about to fall off the wall when my tooth brush was put on it.
Breakfast the next morning was just as bad. We were not told we would have a table reserved with our room number on. When we found our table we were sitting on a table of 4 next to a couple we didn't know. The fresh coffee was like dishwater. The glasses for our juice were dirty. We were asked what we wanted in those words. I've had better breakfasts in back street dingy greasy spoon and our toast came out cold and 10 minutes after our breakfast. This was the last straw so we decided to check out a day early. We questioned the owner about having a refund for the night were not staying and was told NO!! Even after we explained everything. He just said we need 7 days cancellation notice. Seeing as we had booked the day before we found this very unfair and when we explained our findings, he basically said prove it you've stayed in the room now you should have told us yesterday!! Even thought we found the majority if problems in the morning. We were told no to a refund once again and then to add insult to injury the owner then told us to write a review on here if we had a problem!! So all I can say is this has to be the most disgusting service I have ever received and there is no way all of the reviews are genuine!! I don't normally write reviews as people will make up their ownminds either way. So this
is a gentle warning not to believe everything you read!!
The only positive is the gentleman who checked us in was very polite and helpful. Maybe management should take a leaf out if his book.
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- Also Known As:
- The Baron Hotel Blackpool