Stayed here with Just Go holidays from 1st Oct to 5th Oct. Got back 10 mins ago. We told the driver that we had read bad reviews on Trip Advisor. He said the Hotel had assured him they were written by ex-employees. We soon found out he was wrong. The receptionists weren't very polite, in fact I would say aggressive. The whole hotel is dirty and run-down. It is on the sea front, but the windows are so filthy you cant see out properly.The 1st room we were given had a double bed pushed up against the wall.You would only be able to get in from 1 side. the door opened onto the bed.The space in the room was as wide as the door.The shower was filthy and the handle came off in my hand. We were given another room, but only when I agreed to pay another £20. The next room was more than double the size.It had a double bed and a single bed.The shower wasnt wide enough for my husband to get in. We were told it was a refurbished room. The sink has a crack in it and was chipped.The beds had coiled spring mattresses on, so you could feel every spring. There were no mattress protectors. The carpet was dirty and stayed that way the whole time we were there.There was toothpaste on the wall by the toilet roll holder when we arrived. It was still there when we left, as was the hair on the wall in the shower.The shower, basin, (and shelf above basin), carpet, shelf where kettle was, and cups were not cleaned the whole time we were there. The bin was emptied daily and the duvet was straightened. It was a sea front room, but we couldnt see out it was sooo dirty. Unbelievable!! The dining room did not open for breakfast until 08.30 every morning. The waiters/waitresses in the dining room were very hard working and polite. A can of Tango from the bar cost £1.45 !
Lettering is missing from the front of the Hotel. Door handles are broken. The fire door at the top of one of the flights of stairs has a 2inch gap at the bottom. It is so heavy that I felt I was being pushed down the stairs and it caught my shoe at the back on the 2nd day. Ms Robinson at Just Go holidays wasn't interested when I phoned to advise that they should come and inspect the hotel before sending any more guests there. It is more like a Hostel for Homeless people than a holiday hotel.
- Official Description (provided by the hotel):
- New Hacketts Hotel, situated on Blackpool's Queens Promenade, with the beach on your doorstep and transport links across the road. It's a short journey to the town centre and many of Blackpool's famous attractions. New Hacketts is an excellent choice for families, couples or groups. 101 bedrooms, all en-suite with tea/coffee making facilities, some with sea views of the beautiful Irish Sea. Enjoy freshly prepared meals by our very talented chef! Then sit back and relax in our bar lounge and enjoy an evening of entertainment. Bar snacks and alcoholic beverages are available 24 hours on request. Our friendly and helpful staff are here to assist you with any requests or requirements to ensure you have a most enjoyable stay. ... more less
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- Also Known As:
- Hacketts York Hotel
- Hacketts Hotel Blackpool
- Hacketts York Blackpool
- Hacketts York House Hotel Blackpool