Booked a twin room for me and my 9 year old son for a half term break to see the illuminations and visit the Pleasure Beach for some half term fun. Have to say this was the worst hotel I have ever had the misfortune to stay in. The room was tiny, the ceiling was water stained and about to come down on top of the bed, the windows were sealed with duck tape, there was a large hole in the plaster wall, the mattress had the spring sticking out, the heating was on full blast all night and would not turn down, the tv didn't work, the drawers had handles missing and didn't open, the cooked breakfast was just about edible but very small portions and there was not enough room for everyone to eat with the staff run off their feet and people waiting ages for food - do I need to go on. Oh yes the staff especially the man behind the desk was rude and really couldn't have cared less that we were unhappy with our room which incidentally was given to another couple before we arrived who subsequently complained and were given another room - room 46 is an absolute disgrace - I would not let my dogs sleep in it - avoid like the plague - it should be closed down.
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