We (myself, my husband + 2 teenage boys) visit Blackpool annually and usually stay in a different hotel/b&b each time. We are neither picky customers nor fussy eaters. We rarely complain about anything and accept that you “pay for what you get”. All we want is a clean ensuite room, friendly staff and a decent breakfast, in a not too rowdy part of Blackpool. NOT MUCH TO ASK….?
We paid £70 for 1 night for 2 rooms (1 double/1 twin) at the Broadway Hotel through Booking.com in August 2013. The reviews for the Hotel weren’t that good but we usually take the reviews with a pinch of salt. BAD MISTAKE ON THIS OCCASION.
On arrival, we were told that there’d been an error with our booking and that we’d been allocated 2 double rooms – not the double + twin that we’d specifically wanted for our family and that the hotel was fully booked. The rooms + bathrooms looked clean enough, with clean towels provided and tea/coffee making facilities in the rooms. Yes, the rooms were small, the décor was outdated and the beds were soft - but that’s what we expected and that’s what we’ve experienced in most of the Blackpool hotels we’ve stayed in. Neither the light nor the TV was working in our sons’ room (but we didn’t complain about this since we knew it would mean them getting more sleep!)
In the evening, we decided to sample a drink in the hotel bar. As we left our 2nd floor bedrooms and headed towards reception, a terrible stench met us – the smell of sewage. It may have been coming from some downstairs toilets. In the bar - quite a large room, suitable for some decent entertainment (had there been any) we were the only customers. Surprising really, given that the hotel was supposed to be fully booked (and it probably was, given that there were no spare tables in the restaurant at breakfast the following morning). We couldn’t hack the smell long enough to stay for a second drink, so headed over the road to The Silversands, where we had been advised to go by the Broadway Hotel staff if we wanted some evening entertainment.
On returning to the Broadway, fortunately the smell had gone and we went to bed. Woken by what we thought was the noise of rain against the window in the early hours of the morning, we were horrified to discover water dripping through the ceiling at the foot of the bed onto our belongings. Not wanting to disturb anyone else in the middle of the night, we placed towels on the floor to soak up the drips and tried to get some sleep… On waking, we noticed a gaping hole in the ceiling where one of panels (approx 40cm square) had come down and shattered all over the floor. The carpet and towels were obviously sodden and that corner of the room looked like a tip!
The staff member we reported it to took a look – couldn’t apologise enough and gave us a full refund on the room.
Plus points: The Hotel itself has a pleasant frontage in a quiet location near to the Pleasure Beach. Apart from the orange juice (like squash), the full English breakfast was fine and the staff were friendly. We had a full refund on one of the rooms - still doesn’t make up to the smell of sewage and the collapsed ceiling. NEXT TIME WE’LL TAKE MORE HEED OF REVIEWS!
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Broadway Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.