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“Terrible food, even worse customer service!”

KFC - Devonshire Road
Ranked #546 of 763 Restaurants in Blackpool
Cuisines: Fast Food
Restaurant details
Reviewed October 7, 2013

Been twice to this Kfc since it moved premises. Both times, the food has been dry and practically inedible. The second time we went into the restaurant to order thinking we might get better service than the drive thru, but the girl who served us was miserable, told us there was no buckets so it would have to go into a bag (fine) then when we got home, the chips were freezing, the chicken was coating was so dry and rock hard you could have broken your teeth on it, the beans looked dried up, they had no gravy, hadnt put any wipes, salts or serviettes in the bag, and the chicken was all crammed into a box with the chips thrown into a bag. I complained this time to customer service only to receive a letter today saying for future reference all meals can be returned to the shop for an exchange or refund. No problem there, as we will never be eating KFC again after that! Who wants to mess about driving back with food to the place at 8.30pm when you've not eaten all day? We made do and put it down to experience (after throwing most of it in the bin) I wouldn't ever send food back for an exchange anyway, as you never know what the staff will do to it. Plus why would we want to exchange it for more of the same? Perhaps a money off coupon to replace the one we wasted there (for a different kfc) would have been more appropriate than a letter telling us to waste more time taking it back. We would have used the cleveleys branch but the coupon was only for use in that branch, I wonder why?

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Thank Angela k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 - 62 of 63 reviews

Reviewed September 29, 2013

I have been to this KFC on three occasions the service is appalling and on each occasion they had run out of chicken the restuarant was not busy but it still took ages to be served by surly staff i will not go again
Terrible

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Thank RGB1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

incompetent staff, got the order wrong even asking for it several times, took over 20 minutes for us to receive our order. will not be visiting again

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Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

iI went to KFC with my daughter and grandson for tea it was not very busy at all i was served quickly but and was given my order on a tray that did not look at all nice but as if everything was just thrown onto the tray after getting the tray of food it was as if i was invisible nothing said re thank you or salt straws,spoons are behind you !!! .Some of the staff looked lost the food was typical fast food only went because grandson wanted to but the whole place looked as if it could do with a good clean will be a long time be for i go back .

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Thank catweston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013 via mobile

Very incompetent most visits they get something incorrect, be it putting sauce on that I asked for none and also forgetting to put things in the bag.
The staff are generally alright once you get to them though they leave you standing for ages and don't say anything. Sometimes the person behind the counter looks to have too much to do.
Once over heard the staff being rude about a customer too!

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Thank Gregorini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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