Really welcoming check in, helpful staff throughout. Great kids club (Maz especially good), we had adjoining rooms which were great for our families. Breakfast and Dinner were buffet style with exception of main course which was brought by the waiter. Staff in dining room were pleasant, food was really good and lots of choice of starters and desserts. Sometimes a bit chaotic but was nice having the same table and waiter the whole trip. The hotel generally is old so it is worn looking in places (for example the basement/kids club), walls of the bedrooms and in particular the hotel corridors which were really old, worn and yellowing. The rooms were spotlessly clean, bathrooms airy and light and brand new, but the bedrooms/carpets etc were a bit old and worn, double bed was a very small fold out kind but fine for a couple of nights and for the price was great accommodation, had kettle, tea tray, hairdryer etc, lots of wardrobe space and dressing tables. We were at the back of the hotel but on the second floor so didn't suffer much from entertainment noise, although the 'views' of the brick wall and car park were not inviting at all! Lifts were slow and old and the hotel caters fantastically well for older clientele and we did find as a younger family outside of school holidays we were the youngest there, but everyone including guests were really pleasant and chatted to our kids. Free wifi was only available in certain parts of the ground floor which we found a little odd. Lots of 'regulars' so when we chose a table at the cabaret to watch our son in the kids club disco we had to fend off a few glares from others whose place we may have taken. The cabaret wasn't to our taste but I would say it's only a matter of taste, the entertainment team we saw worked really hard and were particularly great with the kids club. Our son was desperate to go back and didn't want to leave. Unfortunately our stay was spoiled somewhat by a drunk man walking into our front door and into our bedroom at 11pm, and when we reported it to reception there wasn't actually an apology, just a 'oh yes we're looking for him we know who he is', and this coupled with a card in all the rooms saying 'without prejudice' on the top and warning people that there had been break ins didn't really put us at ease with a young family. This is not really about the hotel however, it just rather spoiled our stay. Didn't use the swimming pool and spa but it looked nice from outside. Tram stop right outside which was convenient and great value (unfortunately about the only thing that was in Blackpool!). Generally the hotel was very good and the family all loved it. The only major downside was how hot the hotel was throughout. It is an old building and in the middle of a near on heat wave in July wasn't particularly pleasant in the evening in the dining rooms and the bedrooms were uncomfortably hot and stifling. Fans in all rooms but had to sleep with these on and windows open. Would however recommend this hotel - just unfortunately would not go back to Blackpool, some of the customer service at other places was just too awful.
- Official Description (provided by the hotel):
- The Cliffs Hotel in Blackpool offers its guests 163 comfortable and pleasantly decorated bedrooms, all with the privacy and comforts you would expect from a hotel. All with en suite bathrooms and some with delightful sea views overlooking Blackpool promenade and beach plus the famous Blackpool Illuminations. There are a range of room sizes sleeping from one to a family of six. The facilities available at this fine early century hotel range from the swimming pool, leisure centre with gym and sauna and 'kids club' to the sea view Cafe bar and cabaret room making it the ideal hotel venue for a family holiday. ... more less
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- Also Known As:
- Cliffs Hotel Blackpool
- Blackpool Cliff Hotel