The service is brilliant. The owner was incredibly helpful and all staff we met were really friendly. The rooms are fairly basic. There's digital tv and en suite in every room. With 1 of our rooms, everything seemed to go wrong and things kept breaking.
It is about 5 minutes away from the Pleasure Beach and there's a tram stop right across the road so its easy to get to the tower and high-street.
There is a bar but during our stay it was not open and we were asked to use the one in the hotel next door.
If you want a basic hotel, basically just to sleep in it is perfect. Great value at £20 a night. However I wouldn't recommend it for long stays or for business.