Arrived on time, what a shambles. Told to come back after three as she was not ready which explained all the washing all over the lounge and on the landings. arrived back after three and finally shown to our room/cupboard ( washing still all over the place). Where shall we start.
We were greeted by a football sized hole in the ceiling. which was illuminated by a lonely shade less light bulb. no place for the kettle so it was on the floor beneath a pole with was our wardrobe.. There was a crack straight across the window pane. there was a hairbrush in the draws next to the bed which was full of hair.
The bathroom......, the shower cubical was all mouldy with the added attraction of hair. I hadn't been in the room 2 minutes and decided i needed to speak to the owner to highlight these issues. Spoke to Jenny who said that she would speak to her partner. I returned to the room. Jenny and partner came to the room and as i highlighted some of the issues mentioned was asked if i had already paid for the rooms ( we had friends with their children arriving to stay shortly ) which we had . We were then ungraciously refunded our money and asked to leave leaving two families both with children stranded outside in the rain to find other accomodation at such short notice on a bank holiday weekend Annoyed as we had paid a premium price for the rooms going off the pictures which we on their website ( which did not include the room we were given) .
Thanks to the hoteliers around the same location we found a lovely guest house which accomodated us and we eventually enjoyed our stay
Gave an honest review on Sunrise Avenue Hotel website which has been removed
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Booking.com and Priceline so you can book your Sunrise Avenue Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.