Absolutely disgusted with 'service' from owner of Sunrise Avenue, very disappointing considering all the good reviews I'd read prior to booking. We arrived at around 1.30pm after specifically emailing to ask if we could park up should we arrive early (2 parties, myself and my cousin travelling with young kids) and she assured us this would be fine as there was parking available, we could park up and get on with our day, then return later to check in. When we got there, they were not ready, and I was informed that the lady (Jenny, I believe) was on her own and she asked us to come back after 3pm (website did say 2pm), this would have been absolutely fine if we'd been able to park up, as promised, and take the kids to the nearby attractions, but there was only 1 space for 2 cars; apparently the previous guests had checked out but left their car to spend all day at the pleasure beach, Jenny informed us she had no idea when they'd be back. This meant my cousin having to drive around for 40 mins to find somewhere to park (unsuccessful, and kids extremely restless by this point).
When she finally returned hopeful for a change in the situation, there was still no parking space, so she complained that the 'hosts' knew we were arriving this afternoon and therefore should have made sure adequate parking was available in view of the reassurance we'd had regarding this, and that the situation was unacceptable. All we got by way of explanation was that it was 'outside of my control' and that apparently she hadn't seen them before they'd left, even though they'd supposedly checked out!
Clearly unhappy at someone having the audacity to complain, I was told that she didn't like the way my cousin had spoken to her and therefore didn't want us to stay in her guest house so she would be giving us a refund, leaving us (with a total of 4 kids between us) to drive around to find alternative accommodation. Luckily we found a lovely little guest house a few streets away who's owners were charming and, although completely unprepared for the sudden arrival of 2 families, invited us to leave our bags and they would sort our rooms while we went out for the evening. Now THAT'S what I call service, not someone who promises one thing, delivers way short then tells you to leave when you dare complain.
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