Stayed here a couple of nights ago with my family. Nice friendly staff on check in, really helpful. Room was small but comfy and clean (twin room). Went for spa treatments, the therapists were lovely and looked after us but unfortunately their treatments dont match the descriptions in the spa brochure. My mum had an eye treatment and her make up wasnt removed which is bad. We both had the 'soft feet' treatment and after leaving the spa and looking at the results, well, there wasnt any results! me and my mum both had the same amount of hard/cracked skin as when we first went in there and nothing had changed, even the foot massage wasnt a deep one as stated in the description, I was disappointed as I was looking forward to this part. I am a spa therapist myself and know that this was a poor performance, I would again like to stress that the therapists were lovely and it isnt against them. The pool, jacuzzi and changing area was clean and looked after.
Anyway we complained at main reception and the staff were very keen to help and cut a long story short we got a complimentary breakfast for the 4 of us which was lovely and kind. My mum has since received a partial refund but I havent received a penny which is unfair.
I would return here again in the future but maybe skip on the treatments. Thanks to all the staff for their help.
- Official Description (provided by the hotel):
- The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool.Everything Blackpool has to offer is right on your doorstep and it’s a great base for exploring the surrounding region. Venture out to discover unspoilt beaches on the Fylde Coast and Cumbria’s picturesque lakes and mountains.This stunning Victorian Blackpool hotel boasts 180 modern bedrooms, 9 of which are stunning suites with sea views, it also has an indoor pool and the No.10 bar, which has served drinks to many British Prime Ministers. ... more less
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- Also Known As:
- Imperial Hotel Blackpool
- Barcelo Blackpool