We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice, friendly hotel but a few complications”
Review of The Imperial Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Imperial Hotel
Ranked #26 of 70 Hotels in Blackpool
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice, friendly hotel but a few complications”
Reviewed May 3, 2014

Stayed here a couple of nights ago with my family. Nice friendly staff on check in, really helpful. Room was small but comfy and clean (twin room). Went for spa treatments, the therapists were lovely and looked after us but unfortunately their treatments dont match the descriptions in the spa brochure. My mum had an eye treatment and her make up wasnt removed which is bad. We both had the 'soft feet' treatment and after leaving the spa and looking at the results, well, there wasnt any results! me and my mum both had the same amount of hard/cracked skin as when we first went in there and nothing had changed, even the foot massage wasnt a deep one as stated in the description, I was disappointed as I was looking forward to this part. I am a spa therapist myself and know that this was a poor performance, I would again like to stress that the therapists were lovely and it isnt against them. The pool, jacuzzi and changing area was clean and looked after.
Anyway we complained at main reception and the staff were very keen to help and cut a long story short we got a complimentary breakfast for the 4 of us which was lovely and kind. My mum has since received a partial refund but I havent received a penny which is unfair.
I would return here again in the future but maybe skip on the treatments. Thanks to all the staff for their help.

Room Tip: pick a room that has windows and doors. always helps.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raindrops123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison G, General Manager at The Imperial Hotel, responded to this review, May 12, 2014
Dear Guest

Thank you for taking the time to leave your review.

Please accept my apologies that you did not find the spa treatments to your satisfaction. I was delighted that overall you enjoyed your stay with us.

I am a proud Hotel Manager and consider myself very fortunate to be surrounded by a team who, I believe, genuinely care about our guest's comfort and enjoyment.

I look forward to welcoming you back to the Hotel when you are next in the area.

With kind regards

Alison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,060 reviews from our community

Traveler rating
    1,084
    986
    537
    285
    168
See reviews for
758
1,357
83
237
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (774)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
126 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed May 2, 2014 via mobile

Stayed here for a few days, have stayed before and was quite impressed however this time not so much. The room was very small and overlooked the back of the hotel as you can see from other peoples pictures it's rather depressing. I was also told I would have to pay £3.50 to park each night. I went back to reception and asked if there were any other rooms available and was shown one that was even worse - smaller and overlooked the bin area so I stayed in my original. I also showed my booking email that said includes free parking and was told that I wouldn't have to pay as it says that on my email but only because I had it to hand otherwise I would have been charged. Apparently you have to let them know if your booking has that on it? All in all not the same as last time and not worthy of four stars. Shame because it's a lovely building.

Stayed May 2014, traveled on business
Helpful?
2 Thank Kin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison G, General Manager at The Imperial Hotel, responded to this review, May 12, 2014
Dear Guest

Thank you for leaving your comments following your recent stay with us.

I am sorry that on this occasion we have not lived up to expectation.

I do hope that in time you will consider staying with us againl.

With kind regards

Alison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 1, 2014

I very much enjoyed my night here, the beds was very comfy. Did have have problem with the dpa as treatments eere not done correctly, which we told the manger and she was very keen to here what we had to say, and got a lovely breakfast for 4, the breakfast was lovely, and staff was very happy and cheerful, but all staff was happy to help. The hotel was very clean and tidy, only let down was the scaffolding but everything needs doing time to time. All together lovely hotel.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 201janine1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison G, General Manager at The Imperial Hotel, responded to this review, May 12, 2014
Dear Guest

Thank you so much for taking the time to leave your comments.

I was delighted to read that overall you enjoyed your time with us and my team looked after you well. The scaffolding has been erected due to some storm damage we received to the roof during the earlier storms.

I hope to have the pleasure of welcoming you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed April 30, 2014

150 of us stayed for three nights, all on a dance weekend using one of the hotels function rooms for our dinner and dance afterwards.
Check in despite our numbers was quick and easy; we gave our name to a dedicated member of staff who gave us the key and our welcome pack. The general manager attended our first night, gave us some words of welcome; told us some of the history of the hotel which was really interesting and helped with the dinner service. She also came onto our coach as we were leaving to say goodbye, another nice touch.
The hotel is interesting, the number 10 bar with all its photos of prime ministers and all the other public rooms with their unique qualities. The number 10 bar is not cheap but worth a visit, the function bar was less expensive.
It is an old building and yes our room windows could do with a clean and the bathroom could have been bigger, but it was a nice room, plenty of room space; flat screen tv; opening windows; heating; free wifi (very useful); comfortable bed; iron and board; hairdryer; trouser press and well cleaned. Can't ask for much more.
Our dinners were excellent and nicely served - for breakfast there was ample choice and again it was well prepared.
There is an indoor pool, spa and gym which we intended using but just didn't get round to it. It looked to be fine.
It really is a nice hotel, but what makes it special is its staff, most of whom were English and those that weren't spoke English fluently. It made a refreshing change not to have to speak pigeon English in an English hotel. Without exception the staff were efficient, helpful and friendly.
Can't really say much more except they made our stay special and we felt like valued customers.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joe200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison G, General Manager at The Imperial Hotel, responded to this review, May 1, 2014
Thank you Joe200 for your lovely write up, I do appreciate and we thoroughly enjoyed having you with us. The Washington Ballroom is stunning, isnt it? and I hope you agree it has the second best dancefloor in Blackpool!

It was a pleasure to have you with us and we very much hope to see you all again another year.

With kind regards, Alison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2014

Bought a spa day for my Mother-in-Law and a friend at The Imperial. They had an hour long facial and massage, then a manicure. Lunch was included with wine and they had full use of all the facilities for the day (Swim, jacuzzi etc). The staff were warm, polite and welcoming. My Mother-in-Law had a lovely day. Best £100 I've ever spent and that was for 2 people. Thanks Imperial !!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison G, General Manager at The Imperial Hotel, responded to this review, May 1, 2014
Dear Guest

I am so pleased that your gift was well received, and the team helped to make the day extra special for your guests.

With kind regards

Alison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 30, 2014

Our third stay here, we just really enjoy the charm of this hotel, not to mention the quality of service and the unbelievably good breakfasts.
We upgraded to a sea view room for this visit and it was really worth it. A big room with a huge bed, it was very clean.
The staff, as always, were friendly and attentive.
Something to think about though is the health club gets booked up quickly and there are no reservations held available for hotel guests. Probably worth booking that treatment you are going to indulge yourself with as you book your room or you WILL be disappointed.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartinF754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison G, General Manager at The Imperial Hotel, responded to this review, May 1, 2014
Dear Guest

I am delighted that once again we lived up to expectation and you enjoyed your stay with us.

I look forward to welcoming you back in the not too distant future.

With kind regards

Alison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 28, 2014

Avoid room 357 if not disabled you would not be able to use the shower. We was allocated this room but immediately asked to be moved which happened after 30 minutes. The room we had eventually was ok but needed decorating and a revamp. Clean enough but could be a bit better. Breakfast was lovely and all staff were friendly and helpful. The car park was nearly full with only one space left that we could use. 8 spaces were being used up by the scaffolders who were putting up scaffolding. we picked this hotel as we had heard it had a good reputation but did not live up to our expectations. Was in a good location for walking into town centre and was nice at the front door seeing the sea but the room we had 258 in the middle of hotel looked out on a very much needed paint job.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison G, General Manager at The Imperial Hotel, responded to this review, May 1, 2014
Dear Guest

Thank you for taking the time to leave your comments.

I am sorry that your accommodation did not live up to expectation, but pleased that my team looked after you well.

I hope to have the pleasure of welcoming you back in the near future.

With kind regards

Alison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Blackpool hotels
0.8 mi away
Hilton Blackpool Hotel
Hilton Blackpool Hotel
#37 of 70 in Blackpool
3.5 of 5 bubbles 3,853 reviews
0.1 mi away
Best Western Carlton Hotel
Best Western Carlton Hotel
#35 of 70 in Blackpool
3.5 of 5 bubbles 993 reviews
2.7 mi away
Big Blue Hotel
Big Blue Hotel
#7 of 70 in Blackpool
4.5 of 5 bubbles 3,006 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
Kings Hotel
Kings Hotel
#1 of 70 in Blackpool
5.0 of 5 bubbles 443 reviews
0.6 mi away
The Cliffs Hotel
The Cliffs Hotel
#22 of 70 in Blackpool
4.0 of 5 bubbles 1,867 reviews
0.6 mi away
Ibis Styles Blackpool
Ibis Styles Blackpool
#32 of 70 in Blackpool
4.0 of 5 bubbles 966 reviews
Show Prices
Show Prices
Show Prices

Been to The Imperial Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Imperial Hotel

Property: The Imperial Hotel
Address: North Promenade, Blackpool FY1 2HB, England
Location: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Blackpool
#4 Luxury Hotel in Blackpool
#16 On the Beach Hotel in Blackpool
#20 Family Hotel in Blackpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool.Everything Blackpool has to offer is right on your doorstep and it’s a great base for exploring the surrounding region. Venture out to discover unspoilt beaches on the Fylde Coast and Cumbria’s picturesque lakes and mountains.This stunning Victorian Blackpool hotel boasts 180 modern bedrooms, 9 of which are stunning suites with sea views, it also has an indoor pool and the No.10 bar, which has served drinks to many British Prime Ministers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Priceline, Evoline ltd, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your The Imperial Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Hotel Blackpool
Barcelo Blackpool

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing