We stayed at The Savoy (Blackpool) for 1 night in April 2013 with the intention of staying longer, but thankfully we only confirmed the 1 night as we certainly didn't want to stay longer.
We had stayed at the hotel approximately 4-5 years previosuly and enjoyed the visit, but I'm afraid we would not stay there again unless the hotel had a major revamp.
All the communal areas were clean, presentable and the staff seemed polite and helpful but that stopped when we got to the rooms.
The rooms looked like they had been tidied, but not cleaned, in some time either. They were full of cobwebs, cracks in the walls half an inch thick, a bath that was stained and dirty with mould on the sealant and mildew/mould on the net curtains as well as being torn. The bed was hard and springs were pretrouding through the mattress, and to top it off despite tempratures outside being close to zero the room was baking due to the heating on full with no way of reducing it.
We also requested our room to be non-smoking, with a spa bath and a sea view, well someone had been smoking in it or nearby as we could smell it and there was no spa bath, so one out of three was all we got.
We told the receptionist we were not happy and were told there was not much he could do about it and he didn't seemed bothered.
We asked if we could move to another room but he said he had nothing else available as they were fully booked.
Getting no where with the receptionist we asked to speak to the manager but were told that he was serving dinner (due to staff cuts) and would not be able available to speak to for a number of hours. Upon asking for the manager the receptionist seemed that he wanted to be more helpful and he miraculously found that there were in fact 2 vacant rooms available!
However when we looked at them they were smaller than ours, just as dirty and looking onto a brick wall so we decided that the rooms we were in were the lesser of 2 evils.
We stayed just 1 night before booking into another hotel for another 2 nights and enjoyed our stay there.
After returning home I emailed my complaint to Brittania (hotel owners) who responded saying the hotel itself would reply within 28 days. After 6 weeks with no response I emailed again and within days a letter arrived saying simply "thank you for you feedback and sorry you were not happy".
I would definately avoid this hotel unless they have a major revamp as it was not worth the money.
- Official Description (provided by the hotel):
- The Britannia Savoy Hotel Blackpool is a popular and intimate Blackpool hotel, located on the quieter North Shore. It is nearby many of Blackpool's famous attractions and sits proudly overlooking the beach so if you are looking for Blackpool hotels on the seafront then consider the Savoy - fantastic location and value for money. ... more less
- Reservation Options:
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- Also Known As:
- Savoy Hotel Blackpool