Very welcoming reception staff. Booked a standard double and directed to very dark and dingy family room with hardly any natural light as the only window was very close to brick wall. Television did not work and what we initially thought were biscuit crumbs all over hospitality tray,cupboard and floor were in fact flakes of plaster continually falling from the damp wall which had peeling plaster and damp smell. Requested room change and were given twin bedded room which was brighter, cleaner and adequate. Water dripped through the light fittings in the bathroom and covered floor - meant one had to paddle to get to the loo. Receptionist quite unperturbed and said it would be caused by the people in the room above not putting shower curtain inside bath when taking a shower and they would send someone to mop the floor. 'Someone' never arrived!
Breakfast - we observed "wait here to be seated" sign for several minutes and were completely ignored by the waitress who eventually said just sit anywhere. Completely self service to the point you had to Take cup to another table, put tea bag and water in and then hunt for spoon to remove tea bag. Surely teapots could be provided? Large loaves and bread knife available but having observed several guests manhandling the bread whilst grasping it to cut I suddenly lost my appetite.
This is a hotel from a bygone era which is obviously deteriorating very rapidly and is in need of major investment. Such a shame to see something which must have once been splendid fall into such a state of disrepair. Is Britannia committing its capital to acquisitions rather than maintenance? We certainly won't be staying at the Savoy again.
- Official Description (provided by the hotel):
- The Britannia Savoy Hotel Blackpool is a popular and intimate Blackpool hotel, located on the quieter North Shore. It is nearby many of Blackpool's famous attractions and sits proudly overlooking the beach so if you are looking for Blackpool hotels on the seafront then consider the Savoy - fantastic location and value for money. ... more less
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- Also Known As:
- Savoy Hotel Blackpool