Having looked for a hotel to stay in on a journey we decided to risk the Savoy as it would be our first Blackpool hotel. Before going any further I have to say that the staff were proffesional, nice & very helpful (except the breakfast waitress who ignored us this morning because we dared to enter the dining room when it should have been open).
Reception - having to fight through 10 smokers stood INSIDE the tiny doorway put my back up & tainted our clothes & children. The receptionist was lovely, very polite & informed us of breakfast times etc.
The decor - tired, dirty & not appealing - public areas had chairs & chaise longe that were stained, torn & broken. the tables & bar were sticky & grimy & the overall atmosphere was one of not being cleaned regularly. I thought it was perhaps from new years eve but teh grime was ingrained.
The room - Gosh! I thought the decor was from the 60's, the beds badly made and surfaces had ring marks from crockery & badly stained. The bathroom floor was dirty, I have a question for the GM - what is your head housekeeper doing? Do you know? No random room checks? No SOP's in place? Having been in hospitality for 25 years & worked in 5 star & local hotels this was dire!
CAUTION- the smoking ban does not cover hotel rooms - so as a family we were alloctaed a room on th smoking floor!!! This was changed at 10.30pm by a very polite & helpful staff though why we were put there in the first place baffles me.
Atmosphere - very oldy worldy (almost carry on/falty towers) with dogs allowed in rooms (and to bark at 1am). The ambience was odd, almost last flings of a bygone era.
Breakfast - ample, though served by a very disgruntled member of staff who ignored us as I have already said. The service areas were dirty from the previous day, with spilt juice having dried into sticky puddles, the cereal dispensers were coated in yesterdays detritis & the bistro needs some serious deep cleaning.
All in all I have to say that most of the staff need to be commended, forget teh budget pricing - BUDGET IS WHAT YOU GET, and stay elsewhere. I have to wonder if the owners of hotels read these reviews?
Take heed folks, very poor indeed
- Official Description (provided by the hotel):
- The Britannia Savoy Hotel Blackpool is a popular and intimate Blackpool hotel, located on the quieter North Shore. It is nearby many of Blackpool's famous attractions and sits proudly overlooking the beach so if you are looking for Blackpool hotels on the seafront then consider the Savoy - fantastic location and value for money. ... more less
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- Also Known As:
- Savoy Hotel Blackpool