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“Lovely hotel but lacking in attention to details”

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Village Hotel Blackpool
Ranked #30 of 70 Hotels in Blackpool
Linthwaite, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely hotel but lacking in attention to details”
Reviewed November 5, 2012

Stayed in an "upper deck" room which really is not worth it unless you intend staying in the room all night and using the included movies (not box office) and free Internet.

On getting the room about 15.30 we were horrified to find that the bathroom had not been cleaned and that someone had Clearly had an upset stomach the night before!!! Needless to say I went straight to reception to complain. The reception staff were extremely apologetic and as we were setting out shortly after cleaned it whilst we were out.

We paid £132 for one nights stay which really I think is too expensive for such a room although the facilities were good.

Would I stay again? Probably but would opt for a normal room and they really need to smarten their act up regarding room cleaning. I also was disappointed that I wasn't offered even a slight discount for encountering a soiled bathroom.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linthwaitewanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,311 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (437)
Date | Rating
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  • Italian first
  • Portuguese first
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English first
Lichfield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012

We stayed at this hotel a couple of years ago and had a lovely time but sadly can't say the same this year. The room was fine, but the restaurant meal was diabolical. We ordered meatballs with spaghetti and I never had anything so tasteless. The inside of the meatball was raw, they then cooked us another one which was a lot better. The receptionist also gave us the wrong information about where to catch the lighted trams. I would have thought with the Illuminations being on every year they would have had the correct information. We also got caught out by the small print thinking we had booked dinner bed and breakfast for myself, husband and grandchild but were informed that the child's meal isn't included. Very misleading. There were also dried blood marks on the duvet cover.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindajharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed November 3, 2012

Stayed here for one night on 1st Nov. This is a very family oriented hotel, lots of families with young children. The room was nice although a bit dark. Toiletries are provided in fixed dispensers. Room has large TV with HDMI connection available, tea & coffee facilities, hairdryer, iron – no facecloth but plenty towels.

You can control the temperature of your room to suit, pillows were a bit flat. One night B&B on a Thursday night in Nov was £102. Breakfast selection was good, hotel has a bar and a Starbucks both of which we gratefully used. There is plenty of car parking. Our room overlooked the outside pool, the noise from early swimmers carried but was not too bad. That said, the rooms could benefit from soundproofing as we could hear others talking etc.

The outdoor pool was heated, the indoor pool was nice and there was a sauna, steam room, whirlpool. However, I had to try three lockers before I found one that worked. The changing rooms for the pool were not very clean, and the spinner to dry out swimwear did not work. The staff in the gym/pool area were not very customer oriented, preferring to shout to each other than pay attention to customers. Staff in reception/bar/restaurant were very pleasant.

If I ever returned to Blackpool I would try elsewhere, although not sure there is much competition.

Room Tip: It looked as though some upper deck rooms are above the bar so could be noisy.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larkhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.Helens
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 3, 2012

The room was a standard very clean and modern. Our evening meal was in the Italian restaurant we had to return our starter it should have been crispy calamari but it was limp no crispness to be found and the second attempt was no better.
. We ordered steak and chicken for main course the steak should have been medium to rare it came very well done the chicken was very dry and the coating was burned.we did point this out to the waitress who apologised. Breakfast- although there was a good range to choose from the plates for the hot food were cold, when making our toast we found mould on the side of the bread when we pointed it out to the waitress she apologised and removed the basket which had the mouldy bread in we did not check the other baskets! Our advice would be eat out

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SmithyHaydock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed October 30, 2012

Stayed here for two nights in a double room DBB.. Was very disappointed with the room as it was shabby and tired. Tears in the wallpaper. There were no biscuits with the coffee in the room, neither was there a mini-bar in the room. There were no complimentary toiletries in the bathroom. We felt that all the basics were missing from the room and considering it is approx £160 per night we felt it was far too expensive for what it was. The following day, the bed hadn't been made, the staff had not bothered to straighten up the bottom sheets or plump up the pillows, they had literally thrown the duvet over the top. The bathroom was spotless though both days. The food was better than our previous visit but bland, chef didn't seem to season anything and this was on two consecutive nights, although presentation was fine. Outdoor pool is fab and the treatment rooms were very nice. Would probably try the Upperdeck rooms next time and hope these are better, but only if it was a special discounted rate.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christal99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 29, 2012

Upper deck room cost £460 for 3 Nights the receptionist was very nice and helpful, room was nice and clean, decor a bit too stripy for me, sky movies, tea and coffee etc. lovely comfortable bed. Quite alot of noise could be heard in the room from the corridor. Breakfast was ok with some choice. Didn't use the pool etc but it looked nice. We were not impressed with the hotel restaurant didn't have some items on the menu. The steak we ordered without cheese came with cheese went back then it went back again as it was rare not medium rare it was of a very poor quality meat half of it was fatty and inedable hard chips but the waitress was very polite and helpful. Monday morning breakfast finished at 9.30am but the receptionist hadn't told us this. But overall a good experience nice hotel.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nik_915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2012

I stayed here last weekend for two nights and was very disappointed. The hotel staff in the restaurant were rude. The food was hopeless. Night one I had to return my cremated rare steak, the staff completely forgot to bring my father's main course and then forgot his desert too. We played golf on the Heron's Reach course on the Saturday and were told for the first time on the 1st tee that trolleys were only allowed with winter wheels. No advance warning and then charged us for hiring replacement trolleys. The hot breakfast counter was unnacceptable - crusted baked beans and bits of egg spattered everywhere. Not what you expect for £155 a night. Below par (unlike the golf). The girls on reception and those working in the Victory Bar were the exception and deserve a special mention.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRL1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Village Hotel Blackpool

Property: Village Hotel Blackpool
Address: East Park Drive, Blackpool FY3 8LL, England (Formerly De Vere Herons Reach)
Location: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Blackpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Village Hotel Blackpool 3*
Number of rooms: 174
Official Description (provided by the hotel):
Village Hotel Blackpool is set in 236 acres of Fylde coast countryside, the hotel is the perfect base for a relaxing leisure break with the splendour of the Trough of Bowland and the Lake District only an hours drive. There's all the fun of the Pleasure Beach, piers and Golden Mile just minutes away offering something for everyone. Village Hotel Blackpool has 174 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, 3 Squash Courts, 3 Tennis Courts, Indoor and Outdoor Swimming Pools, Championship Golf Course, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
Village Herons Reach Hotel Blackpool
Herons Reach Blackpool
Herons Reach Hotel Blackpool
Blackpool De Hotel Vere

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