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Traveler rating
99
44
11
8
25
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All reviews sea view small balcony area bed was extremely comfy breakfast was freshly cooked a family run hotel fire escape course evening meal booked rooms priced drinks tea coffee etc would definitely stay here again thanks guys lovely clean hotel rooms are basic breakfast was excellent overnight stay bar prices are
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11 - 16 of 187 reviews
Reviewed 3 weeks ago

Me and wife stayed last week for one night the room was unclean and the carpet under the bed had not been hoovered.
We stayed in the room possibly 2 hours max after arriving back late. We woke up at 00:50 to find bugs in the bed!!!
Never in my life have I experienced that. We were on the train home at 3am and had to boil wash our clothes.
No apologies from the hotel and they refused to give a refund for the room.
NOW they have taken £120 from my card to pay for an exterminator for their bug problem. Despite a woman leaving a review on their Facebook page in June stating there were bugs in a room!
I’ve had to get the authorities involved as they are ignoring my calls.

Maybe if they actually didn’t ignore my calls, gave me a refund and dealt with the fact that their establishment has issues I wouldn’t actually need to leave bad reviews.

AVOID THIS HOTEL!!!

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank MrsGDudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

hi we arrived on Wednesday 18/9/2019 we were greeted by Veejay who showed us to our room he explained everything to us,told us when breakfast would be personally he was a real genuine considerate person yes the hotel needs a couple of bits of upgrading but hey you get what you pay for. Honestly the man works virtually from 8am till midnight we thoroughly enjoyed our and now have booked to go in april Good luck guys with all your hard work .....John an Kerry

Date of stay: September 2019
Trip type: Traveled as a couple
Thank john4158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We arrived on Saturday and the manager was very abrupt and rude, especially to the kids in the group! Rooms were dirty, mould around the shower, CARPETS in the toilets and a musty smell. The public areas were dirty and still had previous nights glasses on dirty tables. And as for the accusation that we were drunk and left the room in a mess, we had just got out of our cars and we didn't even unpack so how we left the rooms in a mess is a mystery, we were only in the hotel half and hour before we booked elsewhere. If anyone is telling lies it's you.

Date of stay: September 2019
Trip type: Traveled with family
2  Thank john g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Very nice and comfortable stay. Staff were excellent, helpful and Friendly, Services & breakfast were really great. Good location, beach is just opposite of the hotel, easy to go to central pier. We got what we paid.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank Rana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garveys H, Manager at Garvey's Promenade Hotel, responded to this reviewResponded 3 weeks ago

good morning
thank you for your lovley feed back our staff are a credit to us
hope we see you again soon
regards garveys

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed midweek for 2 nights the reception chap BJ was first class he helped in every way possible local knowledge etc, he showed us to our room which very modern( no were to hang towels in bathroom) lovely sea view plus a small balcony with chairs and table breakfast was of a high quality and lacked nothing.

Well done to the staff at Garveys.

Room tip: Stay in room with a balcony very nice. You will love it.
Date of stay: September 2019
    • Location
    • Rooms
    • Service
1  Thank Haymic2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garveys H, Manager at Garvey's Promenade Hotel, responded to this reviewResponded 3 weeks ago

hi brian
thank you for your lovley review
bj is a credit to the hotel we hope to see you again
regrads mandy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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