We stayed at the May-Dene during October. When we arrived we did not find the greeting warm or welcoming. In fact almost the first words uttered by the owner was "My Grandson is in the room opposite, he has had a long journey and we don't want him woken". Not a great start.
When we entered the family room we were immediately greeted by a strong smell of cigarettes and as we are non smokers with 3 young children this was disappointing to say the least.
We then checked the room, which was very tired and dated. On our double bed there were some cushions for 'decorative' purposes. One was a kind of faux fur which was matted, and the other cushion had paint all over it. We had paid the best part of £150 for a two night stay and we felt we had the right to expect better. Behind the toilet there was a cupboard which kept swinging open, inside there was basically a whole heap of rubbish and debris, coat hangers and lots of dust.....if you can't be bothered to clean it why not just lock it so that your guests don't have to see such a thing?
We were asked what we would like for breakfast the next morning and the owner made a note of this, but the next morning when our breakfast was served both my Wife's and my own were wrong. That was not a problem, but when we mentioned it politely to the owners Wife she tutted, rolled her eyes at took our plates away......all due to her mistake!
The breakfast was very nice to be fair, but would have been nicer if the owner (who owns a chip shop next door) didn't serve it up in a batter stained Pukka pies t-shirt, shorts, union jack socks and slippers.
Is it really to much to ask for smarter attire when tending to guests?
As you can imagine I consider the May-Dene far from value for money and would not stay there again, in fact if i had not already paid a deposit over the phone my stay would have been under 10 minutes long. I believe there to be many more hotels in the area offering infinately better value for money.
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