This was a disaster from the start. I should have known when I phoned to book it. Previously when you phoned to reserve a room, you had to pay a deposit because of the popularity of the place. This time we didn't. My instinct was to find that strange, so much so that I phoned up twice again to confirm it. Both times the hotel said 'no its fine. No deposit required' so we went with it.
When we arrived I produced my credit card but was told there was no other way to pay but by cash. The credit card machine was not so much broken as just a plastic holder so we had to go find a cash point to withdraw £200. We took charge of both rooms late at night so we didn't get a chance to find out much until the following day. Peter, my friend who has a disability, could not work his way round the room and became upset. I said he could use mine which was some consolation.
On the first morning, I jumped the shower in the en suite room. The towel was a hand towel that might have started off as white but it certainly did not end like that. After half an hour, the shower was still cold irrespective whether the knob swung to the left or right so I ended up using the communal shower which was nice and warm so that was a bonus. Donna at breakfast was a star and made the experience bearable. Apart from that, and the bar, it continued to be awful. The carpets were filthy all through the hotel. The paintwork was stained yellow indicating how long it had been there.
In my own room the telly didnt work and didn't have a remote. The furniture was cheap, broken, the bed was squeaky, the quilt so thin with burn marks on it and blood that I found on the final morning. The bin wasn't changed once in four days, the towels weren't changed in four days, the blinds didnt work so you had to put the blind down manually and wind it up the same. They had my friend only booked in for one night whereas I was booked in for three despite paying £200. The eventually managed to fix it.
Wifi was so weak that you could only use it properly at the bar. There were holes on the walls as if they had been punched and I never saw a cleaner once.
This hotel should be listed as the worst possible hotel within the gay community. It is being traded on years of goodwill but that goodwill is running out fast. Unless you live in conditions like this in your own home you will not enjoy staying here so please avoid it as much as possible
We will never be back
Derek and George from Kilmarnock