The Hotel was a like maze, bedrooms, stairs, fire doors, corridors, it takes a while for you to find your bedroom and remember where it is. The room was only cleaned once on arrival, the bed was soft not good for back sufferers, the sheets and pillow cases where clean. The heating was on 24 hours a day the room was always warm in the winter. It does play up a bit with loud noises coming from the plumbing, I turned the radiator off and it settled down. Some of the staff did not seem to be happy in their job with long faces. My bedroom door was locked, I was trying to sleep, constantly the door was trying to be pushed opened by someone 7 times from 4:30am to 5:30. It was a nightmare to sleep. This Hotel is only suitable for people up all night and sleep all day. The Xmas day Breakfast, Dinner cooked by Neil,s Mother was excellent. Neil tried to make xmas special for everyone and succeded. Lots of nice people to converse with. A medal to the boy who talks constantly in the yard all night keeping you awake.