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“brilliant weekend”

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Royal Seabank Hotel
Ranked #29 of 72 Hotels in Blackpool
Certificate of Excellence
Dundee, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“brilliant weekend”
5 of 5 bubbles Reviewed November 14, 2013

we went FRIDAY Ito MONDAY brilliant eight th to the tenth NOVEMBER, service entertainment room food staff in kitchen and desk cleanlenest all excellent cant fault it shopping areas near by we went with BLACKPOOL PROMOTIONS smooth run down a wee hiccup on the way home in BLACKPOOL we had free transport with this deal also in the hotel a lovely cafe and bar there is also a quite lounge if you need anything just ask perfect we will be back BILL and KATH HUTTON

Room Tip: try and get room with a view
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kathleen41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly1502, Manager at Royal Seabank Hotel, responded to this review, December 6, 2013
Dear kathleen41,

I would like to thank you for you taking the time to leave such a positive review.

It’s always extremely nice to hear feedback, I will be sure to pass your comments onto the team!

We look forward to welcoming you back in the near future.

Regards

Kelly Percival
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 reviews from our community

Traveler rating
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    47
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291
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • English first
  • Any
English first
Bangor, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

We had a lovely time. The weather could have been better, but it is November!. We are sorry that we missed Ian this time as he was away on holiday. No complaints at all. We'll be back soon. :-) Thank you.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pink-winged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly1502, Manager at Royal Seabank Hotel, responded to this review, December 6, 2013
Dear pink-winged,
I would like to thank you for you taking the time to leave such a positive review.
It’s always extremely nice to hear feedback, I will be sure to pass your comments onto the team!
We look forward to welcoming you back in the near future.

Regards

Kelly Percival
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayrshire
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 14, 2013

Rooms clean and freshly painted. All staff very friendly and helpful. Food ,good choice of menu. Entertainment good some acts better than others. Lots of stairs, for some people this was a difficult task.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sallysweetie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly1502, Manager at Royal Seabank Hotel, responded to this review, December 6, 2013
Dear Guest,

I would like to thank you for you taking the time to leave such a positive review.

It’s always extremely nice to hear feedback, I will be sure to pass your comments onto the team!
We look forward to welcoming you back in the near future.

Regards

Kelly Percival
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 11, 2013

lovely room on ground floor but after y.Iears of going to the hotel i think that is our last visit .the food was not up to standard .and the staff in the dining room were a big let down ian the head waiter was on holiday he would not have allowed the bad service that we got .sadly disappointed in our stay from the 4th nov to the 8th

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bunty913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly1502, Manager at Royal Seabank Hotel, responded to this review, December 6, 2013
Dear Bunty913,

Thank you for taking the time to leave a review of your stay with.

I am very disappointed to read that you didn't enjoy your stay with us and would like the opportunity to discuss this with you further.

Regards

Kelly Percival
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

Just back from another brill 5 day holiday at Royal Seabank (3rd time there this year) where you cannot complain about anything. Staff all really friendly as always from the minute you arrive and warmly welcomed by Kelly (Manager) until you depart. Rooms cleaned daily, food and entertainment excellent as always. Roll on next year to get back again

Room Tip: Had rooms on various floors and they all serve the same needs
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly1502, Manager at Royal Seabank Hotel, responded to this review, December 6, 2013
Dear Brian P,

Thank you for you taking the time to leave such a positive review, it was lovely to see you again.
It’s always extremely nice to hear feedback, I will be sure to pass your comments onto the team!
We look forward to welcoming you back in the near future.

Kindest Regards

Kelly Percival
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed November 9, 2013

When you arrive anywhere as part of a bus group, expect there to be a few hiccups checking in and out. We're patient and it wasn't that big a deal having to wait in line. What was disappointing was having to wait an hour to get a key so that we can get our bags into the room (especially after having been on a bus for 6.5 hours).

That said, we were a bit disappointed with the "sea view" room we upgraded to as the window looking out (Room 413) wasn't especially big (or clean) and the ceiling lamp full of dead bugs. Did help either that the walls are quite thin and you could hear the neighbours talking late into the night.

The next morning, we asked to be moved to another room and happily accepted the much more spacious Room 410. While the neighbours were quiet and the room much more spacious, it was loud (probably the electrical room next door???) and VERY warm (we had the heating off and the window open and still it was warm enough to sleep on top of the covers).

But worse still was the smell of cigarettes coming from a neighbouring room. This was reported to staff twice, but the offenders still smoked in their rooms. I wonder if the warning in the bathroom about closing the door when taking a shower so that you don't set of the sensitive smoke alarms is some sort of code for "You can smoke in the bathroom and the alarms won't go off". I'm not saying that this was the intention of the hotel, but rather may interpret that to be the case.

The rest of the hotel is old and showing its age. We did get a chance to see the renovated rooms on the first floor, and our impression is that it is like a totally different hotel! I'm not sure I'd want to stay in any of the rooms that face the front of the building as you'll be getting a lot of smokers out front when the hotel is busy and the weather nice (and if you're a non-smoker, you'll have to keep your window closed).

Evening meals were adequate - nothing fancy but fair portions. Breakfast was again adequate (though the porridge was quite runny and overcooked).

We didn't go to listen to any of the performers or play bingo, but we did hear positive comments from those who did attend.

The highlight is the excellent staff who were always friendly and happy.

Overall, I rank the Royal Seabank Hotel a 2/5 (2.5+ would mean that I'd go back there). Perhaps when the renovations are complete, a guarantee can be made that there is no smoking in the rooms and if so it is dealt with (kick out the offenders), and if the menu in the dining room was more like the one in the cafe next to the lobby (I recommend you try a meal there in the afternoon), then I'd reconsider giving the place another try and see if it deserves a better score.

Room Tip: Get a room on the first floor (think they are referred to as "superior suites".
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DMacPhail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly1502, Manager at Royal Seabank Hotel, responded to this review, December 6, 2013
Dear DMacPhail,

Thank you for taking the time to leave a review of your stay with us.

Our standard check in time is 2.30pm and I apologise if you arrived before the rooms were ready to check in to. We do have a porter service available on arrival so that guests can leave their luggage with us and take a seat in the café whilst the rooms are being completed. Please be assured that we do try to have the rooms ready as soon as possible.

I am sorry that you did not like the room that you were originally allocated but pleased that you were swapped over with little fuss.

I will certainly look into your complaint with regards to guests smoking in their rooms as I assure you, this is taken very seriously by the hotel with offenders being cautioned then if they repeatedly continue to smoke they are issued with a fine followed by being evicted as a last resort. I do not recall anything being reported at the time and I sincerely apologise if you felt that this went unnoticed as this would not have been the case.

We are constantly making improvements to the hotel with 80% of our rooms being completed already. As I'm sure you will understand this is a working progress, but we are trying to complete the renovation fully by Jan 2014.

I do hope that you will return to the Royal Seabank Hotel in the near future to enjoy the many positive improvements that are constantly being made.

Kindest Regards

Miss K Percival
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

Nov 13..Just returned from a week-end stay..We really enjoyed our time at the Royal Seabank Hotel, just a few little moans, the rooms were very basic and in need of a little care and attention, en-suite very tiny, but perfectly cleaned every day. Meals were quite small but deliciously cooked. All staff were very helpful and friendly, which I think makes for a really good holiday. The evening entertainment was first class. They say the hotel has been refurbished but there is still a lot to do, but I should imagine once finished it will be a fabulous place to stay.Still some work to do.. I would recommend it to anyone..

Room Tip: Ask for a refurbished room
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly1502, Manager at Royal Seabank Hotel, responded to this review, December 6, 2013
Dear Patricia F,

Thank you for taking the time to leave a review of your stay with us.

It is lovely to hear that you enjoyed your holiday.

We are constantly making improvements to the hotel, with 80% of rooms completed already.

I look forward to welcoming you back in the near future.

Kind Regards

Miss K Percival
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Seabank Hotel

Property: Royal Seabank Hotel
Address: 219-221 Promenade, Blackpool FY1 5DL, England
Location: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #29 of 72 Hotels in Blackpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Seabank Hotel 3*
Number of rooms: 120
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