Arrived on 30th December for New Year break and it was utter chaos. Travelled from Scotland with Blackpool Promotions and room not ready and entrance hall was chaotic with cases everywhere. Corridors full of dirty towels,bedding and hoovers- utter shambles. Eventually allowed to put cases in room that had not been cleaned and told to come back later. Staff were apologetic but it was clear that they were understaffed as rooms were vacated from 10am so they had plenty time to clean them. When did get into room there was board on wall covering damp behind it and room was not cleaned properly. I've written to Hotel but management are not interested in my experience. Will never go back to that hotel or travel with Blackpool Promotions. Only interested in packing people in and no consideration for their customers.
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