My friend booked us a table here for the start of her hen weekend, we arrived between 7-7.10 for a table booked at 7.30. At 7.45 I approached the bar to ask how long they thought we would have to wait for our table to be told that other people would be seated before us. I objected to this as our table was prebooked so they sent a waitress (who may I add did not have her hair tied back in a food establishment) who asked for our order. I stated that we had not looked at the menus as we had not been advised to and were expecting to order at our table. Their reasoning for not seating us was that our party had lessened by 6 people and they had decided to seat us downstairs (where it was extremely busy) rather than upstairs.
At this point a male waiter came over and very rudely started to question what was going on. The way he approached and spoke to our party was disgusting. All they kept on about was that this was how they had done it for 22 years. I told them that it didn't matter if that's how they had done it for that long and that if they had communicated then there wouldn't be a problem. He then had a go saying that we should have communicated that our party had changed in number but we didn't.
His manner was very childish and majorly unprofessional. It was at this point I asked if he would like our business or not and our party decided to leave.
The waitress again then started fighting her corner and told us that Blackpool is a busy place and we would have to wait an hour for a table!!!!
Funnily enough we walked straight into a Chinese two doors up who bent over backwards to accommodate us and spoil the hen!!!
I will not be visiting or recommending la Fontana to anybody!!!!
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