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“Very Poor Service and felt unwelcome”
Review of Hilton House

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Hilton House
Ranked #72 of 107 Windermere B&B and Inns
Certificate of Excellence
Reviewed September 18, 2010

We stayed a night with my family. It was struggle to find the person in-charge, there was a small note informing us to ring the bell of a house situated at the back, He was gardening so cant hear anyone. The Owner was extremely brief and very sarcastic in answering questions. The rooms were big disappointment to what you see on the internet. One of the rooms room 4 was so small that you cant open the door fully and a person would barely fit to enter it. We had to upgrade to a better room by paying extra. When we came back from visiting the lakes, we found the central heating not working, One of the biggest rooms Room 9 has a big chimney opening which meant it was more cold. When I went back to the owners house, we found out that the owners were not there and their teenage daughter was incharge who didnt have a clue what to do. She finally managed to switch it on in one of the rooms. For the big room 3, after a lot of persuasion she provided an electric/portable heater and informed us that her dad would come & check when he comes back. We were waiting for him but he never turned up.

He never tried to find out whether we had enough heating in the morning. When I raised the matter, the answer was 'didnt you get a portable heater?' with a very rude face. On further questioning he had the guts to say that it wasnt that cold in the night any way. The temp in the night was 6-8C. I had to remind him that every guests requirements are different. Even though he finally said sorry for inconvenience, he didnt really mean it, he explained that he retuned late from a visit to hospital, though I am sympathetic about it., I was particularly taken back by his attitude. He didnt seem to know the price he confirmed the booking for. The breakfast was OK nothing special. You will lose out if you are a vegetarian.

For the amount you pay to stay in this B&B its not worth it. Broken door handles, falling towel rails, poor wifi are other benefits.

  • Stayed: September 2010, traveled with family
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1  Thank dockak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 - 163 of 197 reviews

Reviewed August 15, 2010

We only stayed one night at hilton house, we've received a very warm welcome. The room is so nicely decorated, and very clean, quiet. The bed is so comfortable, just as it's described! good location. the lake is 10 mins away on foot. We loved it, and definitely will recommend it to others !

  • Stayed: August 2010, traveled as a couple
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Thank RBdnanrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2010

This is the second time I have stayed at the Hilton House and I would keep going back every time I go to windermere. The B&B is in a great location, between windermere and Bowness and its only a short walk in either direction to all the pubs/bars and restaurants. Jenny and Martin who own Hilton House are extremely friendly and always happy to answer any questions you may have when up there. The rooms are always spotless and the service in general in great. Can't recommend the Hilton house enough. Oh, and great eggs at breakfast.

  • Stayed: July 2010, traveled as a couple
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Thank Firefighter-D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2010

The house, was easy to find, located on a quite lane, and so very close to all the attractions there. We got Room 3, which was just superb. Wish could have stayed in bed longer..but, breakfast made waking up worth while..The couple, Martin and Jenny were excellent hosts, and would most definitely go back if I am visiting Windermere again...

  • Stayed: August 2010, traveled as a couple
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Thank MiaNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2010

We stayed for 4days at the Hilton House and couldn't have been happier with the service we received. We had a very warm welcome from the owners Jenny and Martin, our rooms were incredibly comfortable and the breakfast was exactly what we needed before a day of walking and enjoying Windermere. The ability to use the local leisure club was also a real treat with the swimming pool, sauna and snooker tables a great way to unwind at the end of the day. I would recommend this guest house to anyone, you won't be disappointed.

  • Stayed: March 2009, traveled with friends
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Thank DHamLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2010

There's only so much one can write in this short space about how good our stay at the Hilton Hotel was.We stayed there for five beautiful days in April and couldn't have asked for more. The hotel is extremely clean and you are greeted by the superb Martin who is a great host. We were awoken every morning with the smell of bacon and eggs, the perfect way to start any day walking in the lakes, Martin would spend some time every morning giving us some tips of where to go and always asking if there was anything we needed, always willing to help us have the best time we could.

Once again thanks again for a great holiday! We will be seeing you very soon!!

  • Stayed: April 2010, traveled with friends
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Thank Wunderlust85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2010

I had never been to the Lakes before and chose the Hilton House after the beautiful pictures on the website. I was not disappointed upon my arrival. The beautiful rooms and fantastic staff made for a great trip.

I have been to many hotels across England but never have I been so impressed by the local knowledge and helpfulness of the staff to ensure I had a great trip.

The added bonus of the use of the local leisure centre was also a bonus.
I cannot recommend the Hilton House enough!

  • Stayed: February 2010, traveled with friends
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Thank TravellerBill99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton House

Address: New Road, Windermere LA23 2EE, England
Location: United Kingdom > England > Cumbria > Lake District > Windermere
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #72 of 107 B&Bs / Inns in Windermere
Price Range: $89 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton House 4*
Number of rooms: 16
Reservation Options:
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Also Known As:
Hilton House Hotel Windermere
Hilton Windermere
Windermere Hilton
Hilton House Windermere, Lake District

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