We stayed a night with my family. It was struggle to find the person in-charge, there was a small note informing us to ring the bell of a house situated at the back, He was gardening so cant hear anyone. The Owner was extremely brief and very sarcastic in answering questions. The rooms were big disappointment to what you see on the internet. One of the rooms room 4 was so small that you cant open the door fully and a person would barely fit to enter it. We had to upgrade to a better room by paying extra. When we came back from visiting the lakes, we found the central heating not working, One of the biggest rooms Room 9 has a big chimney opening which meant it was more cold. When I went back to the owners house, we found out that the owners were not there and their teenage daughter was incharge who didnt have a clue what to do. She finally managed to switch it on in one of the rooms. For the big room 3, after a lot of persuasion she provided an electric/portable heater and informed us that her dad would come & check when he comes back. We were waiting for him but he never turned up.
He never tried to find out whether we had enough heating in the morning. When I raised the matter, the answer was 'didnt you get a portable heater?' with a very rude face. On further questioning he had the guts to say that it wasnt that cold in the night any way. The temp in the night was 6-8C. I had to remind him that every guests requirements are different. Even though he finally said sorry for inconvenience, he didnt really mean it, he explained that he retuned late from a visit to hospital, though I am sympathetic about it., I was particularly taken back by his attitude. He didnt seem to know the price he confirmed the booking for. The breakfast was OK nothing special. You will lose out if you are a vegetarian.
For the amount you pay to stay in this B&B its not worth it. Broken door handles, falling towel rails, poor wifi are other benefits.
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- Also Known As:
- Hilton House Hotel Windermere
- Hilton Windermere
- Windermere Hilton
- Hilton House Windermere, Lake District