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“Excellent Hotel. Great Service.”

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Low Wood Bay Resort & Spa
Ranked #12 of 20 Hotels in Windermere
Certificate of Excellence
GreenLeadersGold level
Reviewed August 10, 2010

Low Wood Hotel is superb, a bit expensive but worth every penny. We had a feature room over looking the lake, the room was everything we expected. We particularly enjoyed the leisure facilities., and my wife enjoyed her massage and treatment in the beauty salon. All of the hotel satff were extreemly efficient and knowledgable about the local area which was usefull as we have not visited the area before. The variety and quality of the food at breakfast could not be faulted, We did not use the main restaurant but the Bistro over looked the lake and was very relaxing, the food was also extreemly good. This was our first time in the lakes and we will definitely be going back either to Low Wood or another of the English Lake Hotels.

  • Stayed: August 2010, traveled as a couple
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Thank davidhitchings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerLWH, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded August 20, 2010

Dear David Hitchings, thank you for a lovely review after staying at the Low Wood for the first time. We are pleased you enjoyed your first visit to the Lake District and both the staff and facilities of the hotel made the right impression.
we will be pleased to see you again in the near future, either at the Low Wood or indeed one of our sister hotels, remember to book direct.

kind regards Nevil Jeffery, General Manager

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1,547 - 1,553 of 1,756 reviews

Reviewed August 5, 2010

Loved our two night stay here. Friendly staff, great facilities and looking really nice after a recent refurbishment. Our room was at the front with a huge window overlooking the lake. The only downside to it was in the evening it seemed every Japenese tourist in the area wanted to take photos of the hotel, so we felt a little self concious at times, but the amazing sunset over the Langdales more than made up for it.
There are nice areas to relax and chat, or you can use the excellent gym and the children will love the pool, which can get a little busy just after breakfast. I saw some people disappointed after arriving with their kids to use the pool to discover children weren't allowed in after 8pm. People renting some properties from Heart of the Lakes and Lakelovers get to use the leisure facilities too, which doesn't help matters I suppose. There is an outdoor hot tub which is very relaxing! The watersports centre looks great if thats your thing, but it seemed quite expensive to me. I loved the walk out the back of the hotel and into the woods to the waterfall.
If you think the room rates are a little pricey, look out for the brilliant offers to be had - we saved £170 and only stayed 2 nights! There is even a free waterbus to Waterhead if you can't be bothered to walk there, although half a mile down the road is Jenkins Field, which is a National Trust area with lovely lake access, and a great place to chill out with the children. The main road in front of the hotel may be a sticking point for some, it is very busy - there is an excellent live webcam on the hotel website which is worth checking out. Oh yes.....and the breakfasts are brilliant!!!

  • Stayed: August 2010, traveled with family
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Thank kulashaker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerLWH, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded August 20, 2010

Dear Kulashaker1, thank you for a rewarding review after staying with us on your two night family break
We are so please you found the hotel welcoming, friendly on your arrival and indeed during your stay.
We are please you enjoyed the leisure facilities which as you say have benefited greatly by the new Gym equipment and outside hot tub.
Again thank you and we all look forward to welcoming you back again in the near future, don’t forget we run our special package offers all year round, however these are only available direct on our own website at English lakes.
Nevil Jeffery, General Manager

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Reviewed July 28, 2010

I took my husband here last saturday for his birthday. We have a toddler and don't get the chance to go out very often (maybe once a year!) so we were both really excited about staing at the low wood hotel.

We have stayed at the Waterhead hotel just a mile further up the road and it was fantastic, the rooms were of excellent quality and we really enjoyed our stay, couldn't fault it. So I looked on the ELH websites and found the Low wood which is part of the same hotel chain. I decided on this because I thought we could expect the same quality as we had previously.

The low wood was more expensive than waterhead. We arrived and found ample parking, the reception and public areas on the ground floor had very nice decor and the staff on the reception were very friendly.

We then realised as we started up the stairs that the standard was not carried out throughout the hotel. I had paid £208 for a lake view feature room, the room was very small, decor was dated, the carpet looked a bit gubby, the wallpaper was damaged in certain areas, the furniture was shabby (and not shabby chic), there was no fridge and the bathroom was ok but the shower cubicle doors didn't shut properly. To be honest I could've cried after spending so much money for what looked to me like 3 star, I wouldn't have minded if I hadn't paid that much. The breakfast was very nice and the staff were lovely, shame about the room!

The waterhead is definately miles better and I'm astounded at how this was cheaper than low wood but a higher standard and only a mile down the road. The room was double the size in comparisson and everything was brand spanking new and modern. Low wood surely did not gain the 4 star rating due to the rooms.

In summary......stay at the Waterhead hotel not Low wood

  • Stayed: July 2010, traveled as a couple
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Thank Ashlingm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerLWH, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded July 31, 2010

Dear Concerning Customer, we are very sorry you and the family did not enjoy all your experiences at the Low Wood Hotel, especially after enjoying so much our facilities at our sister hotel the Waterhead Hotel.

I read and conclude the main shortfall was the feature room you had been allocated. I wish we could have had the opportunity of maybe discussing this in person during your stay. We may have been able to offer an alterative room, but more importantly restored your faith in our product.

Being a member of the AA we are audited every year, and all facets of the business are reviewed in great detail and a AA bench mark must be maintained to achieve any star rating, I am sorry that on this occasion you found the room not to the AA 4 star awarded rating.

As outlined in the rest of your valued review, you did enjoy the majority of what we have to offer in service, quality and friendly staff.

Please do take the time to contact myself directly, I am more than happy to discuss any issues or shortfalls in service or accommodation.

Kind Regards Nevil Jeffery

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Reviewed July 28, 2010

This Hotel is absolutely amazing. I have stayed here three times this year so far with both my daughter and my husband. They have some of the most amazing special offers which you can take advantage of which are available throughout the year. Their attention to detail in making your stay special is paramount to them and this shows in every way. The staff are so friendly and polite they are a credit to the hotel. The advantage of having an on site spa with pool, jacuzzi, sauna, steam room, and an outside hot tub just add to the relaxation that Low Wood provides. The lounge areas are very peaceful looking out over Lake Windermere and dining here is not to be missed. Now we have found such a perfect place to stay in the Lakes we are already planning our next visit. You will not be disappointed.

  • Stayed: July 2010, traveled as a couple
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Thank 502,007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerLWH, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded July 31, 2010

Dear Frequent visitor, thank you for taking the time to write such a rewarding review.

I read with interest and pleasure you have enjoyed staying at the Low Wood Hotel on three occasions already this year and experienced on every occasion the same quality of service and attention to detail. We have a very friendly team with three goals, to exceed expectations, take pride in providing a relaxing environment with a friendly smile.

You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors.

Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again very soon, remember to check out our special package deals.

Kind regards Nevil Jeffery

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Reviewed July 19, 2010

The service was exceptional, all the staff we encountered were friendly and helpful. We were allocated a ground floor room at the rear of the hotel, which was perfect for us travelling with a toddler. The beds were really comfortable, the rooms really clean.

The leisure facilities are great and the childrens menu at the cafe was lovely and the food was great, although a tiny bit expensive.

I would recommend this hotel and would love to visit again.

  • Stayed: July 2010, traveled with family
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Thank MrsEEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerLWH, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded July 31, 2010

Dear Mrs E. Evans, thank you for taking the time to write this review, after you family two nights break at the hotel in room 309.

I read with interest and pleasure you enjoyed your stay and found all staff very friendly and helpful. The team are very pleased that you will have no hesitation in recommending the Low Wood Hotel to family and friends. Also ensure they book direct via the English Lakes Hotels web site, that way they also will be able to take advantage of our guaranteed rates and special packages.

I am sorry you found some of the food items a tiny bit expensive during your stay. I will ensure the pricing is reviewed and kept inline with market values and reduced if need be.

You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors, and most importantly corrective action or procedures reviewed as and when appropriate.

Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again soon.

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Reviewed July 7, 2010

The hotel is exceptional, really nice and 4* facilities and breakfast.The leisure club facilities are totally diabolical, I went during the school holidays but it was like sardines in a tin.Have since learnt that the hotel sells loads of passes to local hotels etc..so they get in for cheap compared to what you pay..but you get the crush !! Changing rooms for men are like council baths,come on Low wood, this isnt good !!!!!!

Stayed: February 2010, traveled as a couple
2  Thank WestYorkshireMatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerLWH, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded July 31, 2010

Dear Guest, thank you for taking the time to write this review. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors, and most importantly corrective action or procedures reviewed as and when appropriate.

I, along with the hotel team are very pleased you found the hotel exceptional and to four star standard as awarded by the AA auditing body. I read you enjoyed our extensive breakfast buffets almost 42 individual items and still growing.

I am, however, very sorry, you found the Leisure Club not to your liking. I will ensure this information is passed onto the Leisure Club Managers and indeed the director. Investment is paramount to English Lakes Hotels and only last year state of the art gym equipment was installed. During the School holidays the club does get utalised by full paying members and residents of the hotel. However members are restricted to 9am – 4.30pm in many cases, I am sorry this was not explained to you on arrival, during the morning and early evening onward through to 10pm the leisure club is very relaxing.

Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again soon.

Kind regards Nevil Jeffery, General Manager

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Reviewed June 29, 2010

Stayed at the Low Wood for a long weekend in June. Travelled with my husband and dog. The hotel was wonderful, the food in the restaurant was really good, especially the breakfast with possibly the largest selection I've seen in a hotel. The beds were extremely comfortable - the only downside being the noise from the busy road in front of the hotel. The advantage however of having a room at the front of the hotel is the wonderful views of the lake and small marina. All in all I would definitely recommend this hotel and hope to return again next year.

  • Stayed: June 2010, traveled as a couple
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Thank Barsio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleCroukamp, Deputy Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded July 6, 2010

Dear Guest, thank you for such a rewarding review. You may be interested to know that all Trip-advisor reviews are conveyed to the team and our directors. Thank you for sharing your comments with all trip advisor users. We look forward to seeing you again soon.

Kind Regards, Michelle Croukamp, Deputy Manager

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Additional Information about Low Wood Bay Resort & Spa

Address: Low Wood Ambleside Road, Windermere LA23 1LP, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Windermere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Windermere
#3 Green Hotel in Windermere
#4 Business Hotel in Windermere
#5 Family Hotel in Windermere
#7 Luxury Hotel in Windermere
#10 Romantic Hotel in Windermere
Price Range: $197 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Low Wood Bay Resort & Spa 4*
Number of rooms: 111
Official Description (provided by the hotel):
In a most spectacular location on the shores of Windermere, Low Wood Bay Resort & Spa offers luxurious 4-star accommodation and a range of resort leisure facilities to suit all ages and abilities. Blue Smoke is a contemporary dining experience that offers British produce cooked on our South American wood-fired grill, or dine in the more traditional Windermere Restaurant. Langdale Lounge and Bar also gives the opportunity to eat throughout the day with views over the lake. Relax in The Spa and pamper yourself with a range of treatments designed to restore and energise. Swimming pool, sauna, steam room, and an outdoor hot tub with unrivalled views over the lake. The fitness suite boasts state of the equipment, a dance studio, squash court and personalised trainers. For the adventurous, the Watersports Centre offers instruction in water-skiing, canoeing, paddle-boarding and much more. Low Wood Bay is in the process of upgrading and will be reopening in 3 phases, as detailed below: 1st phase: Hotel re-opens 12 April. Guests can enjoy the complete refurbishment of all the previous hotel bedrooms, ‘The Windermere’ restaurant, 'Langdale Lounge' and Health Club facilities opens in May. New improved road entrance. 2nd phase: Opens July. The Spa, a new restaurant ‘Blue Smoke,’ additional outdoor leisure facilities and a new atrium space. Final phase: Opens October. All new block of ‘Club House’ rooms and suites. ... more   less 
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Also Known As:
Low Wood Bay Hotel Windermere
Low Wood Windermere
Hotel Low Wood
Low Wood Hotel Windermere
Low Wood Bay Resort & Spa Windermere, Lake District

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