We went into Costa Windermere for coffee on a busy Sunday morning ordering skinny milk in both coffee's. The young woman making the coffee used blue full cream milk and when asked "Is that skinny milk you are using " she lied and said a grudging "yes" when the blue top was clearly visible. We said we asked for skinny and she then said rudely "Well you will have to wait! which we did for such a long time while she ignored our order. Eventually I asked can you please do our order and she completely lost her temper banging the equipment around and stomping about aggressively. I said you need to calm down and not treat customers in this way. So then she flounced off to the back room leaving me to be served by another young man. Another lady who I don't think was management came to us not to apologise to us but to try to justify the rude girls behaviour. Saying the person who wrote the chitty hadn't written on skinny milk.
In my opinion that does not absolve the rude staff member from lying when asked what kind of milk or from losing her temper. We do not go into coffee shops to have to face incidents like this and I will never go there again.
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