We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude staff”
Review of Costa Coffee

Costa Coffee
Restaurant details
Reviewed March 14, 2013

We went into Costa Windermere for coffee on a busy Sunday morning ordering skinny milk in both coffee's. The young woman making the coffee used blue full cream milk and when asked "Is that skinny milk you are using " she lied and said a grudging "yes" when the blue top was clearly visible. We said we asked for skinny and she then said rudely "Well you will have to wait! which we did for such a long time while she ignored our order. Eventually I asked can you please do our order and she completely lost her temper banging the equipment around and stomping about aggressively. I said you need to calm down and not treat customers in this way. So then she flounced off to the back room leaving me to be served by another young man. Another lady who I don't think was management came to us not to apologise to us but to try to justify the rude girls behaviour. Saying the person who wrote the chitty hadn't written on skinny milk.
In my opinion that does not absolve the rude staff member from lying when asked what kind of milk or from losing her temper. We do not go into coffee shops to have to face incidents like this and I will never go there again.

    • Atmosphere
    • Service
    • Food
3  Thank JoyceCountyDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (261)
Traveler rating
Traveler type
Time of year
Language
  • More languages

257 - 261 of 261 reviews

Reviewed September 15, 2016 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2016
Google Translation

    • Value
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed May 22, 2016
Google Translation

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 7, 2015
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Costa Coffee also viewed

 
Kendal, Lake District
 
Bowness-on-Windermere, Lake District
 

Been to Costa Coffee? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing